Rezensionen (209)

Gesamtbewertung
2,6
Anzahl pro Bewertungsstufe
  • 39 % der Bewertungen sind 5 Sterne
  • 11 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 8 % der Bewertungen sind 2 Sterne
  • 38 % der Bewertungen sind 1 Sterne
17. August 2020

The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.

The Original Tea Company
Vereinigtes Königreich
Ein tag mit der App
Klarna hat geantwortet 18. August 2020

Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.

16. Dezember 2020

Brilliant APP. Mimmi in customer support is excellent too and helped me out with a problem I had (which was my fault...) - Thanks guys :)

Modern Cloth Nappies
Vereinigtes Königreich
Ein tag mit der App
Klarna hat geantwortet 16. Dezember 2020

Thank you so much for the great review Modern Cloth Nappies; we appreciate it!

1. Dezember 2021

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

www.papayahair.com
China
Ein tag mit der App
Klarna hat geantwortet 1. Dezember 2021

Hi Papaya Hair!

Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!

18. März 2021

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Actual Fact Clothing
Vereinigtes Königreich
Etwa 23 stunden mit der App
Klarna hat geantwortet 18. März 2021

We're very happy you are happy Actual Fact Clothing! Thanks for the review!

14. April 2023

I am using this app and it matches my need. The implementation on my site was very simple, in particular at the first difficulties the assistance was exceptional and very fast in intervening directly on the site and configuring, absolutely recommended .

sto usando questa app e corrisponde alle mie necessità . L'implementazione sul mio sito è stata molto semplice , in particolare alle prime difficoltà l' assistenza è stata eccezionale e velocissima nell'intervenire direttamente nel sito e configurare , assolutamente consigliata

pinkdoor
Italien
Etwa 23 stunden mit der App
Klarna hat geantwortet 14. April 2023

Ciao pinkdoor,
Grazie mille per il feedback!
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi pinkdoor,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

Bearbeitet am 16. Mai 2023

Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette.
Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande!
Grazie mille
Servizio 10 e lode

Endurrad
Italien
Etwa 23 stunden mit der App
Klarna hat geantwortet 16. Mai 2023

Ciao Endurrad,
Grazie mille per il feedback! I nostri sviluppatori ne tengono conto per migliorare le funzionalità dell'app.
Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi Endurrad,
Thank you so much for your feedback! Our developers always works on improvements to the app.
If you do need any help in the future please just drop us a message - we are always happy to help!

25. Februar 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Yakeros
Norwegen
Etwa 22 stunden mit der App
Klarna hat geantwortet 25. Februar 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.

27. Oktober 2021

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Foot World
Vereinigtes Königreich
Etwa 21 stunden mit der App
Klarna hat geantwortet 28. Oktober 2021

Hi Foot World,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

26. Juni 2019

Cant get this to work in minimal theme :/ Cant see it in the preview and getting a message that it might not work

Lykkeengler.no
Norwegen
16 tage mit der App
Klarna hat geantwortet 26. Juni 2019

The Klarna Onsite Messaging app has worked with the Minimal theme for other stores. We'd be happy to review your store to debug why the app isn't working. We see your support ticket generated from your email to skosm@klarna.com so we will continue to work with you via that support ticket.

13. Mai 2022

hello, I tried to sign up on klarna plateforme but i did not receive a confirmation mail to subscribe, i should wait theme to contact me or whar

Heavenpawsshop
Marokko
16 tage mit der App
Klarna hat geantwortet 13. Mai 2022

Hi Heavenpawsshop,
Please email our support team at skosm@klarna.com and they'd be happy to check on your account status for you.