Gesamtbewertung
2,5
Anzahl pro Bewertungsstufe
  • 40 % der Bewertungen sind 5 Sterne
  • 11 % der Bewertungen sind 4 Sterne
  • 3 % der Bewertungen sind 3 Sterne
  • 7 % der Bewertungen sind 2 Sterne
  • 38 % der Bewertungen sind 1 Sterne
18. Oktober 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
Vereinigtes Königreich
Mehr als ein jahr mit der App
Klarna hat geantwortet 19. Oktober 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you

11. Februar 2022

Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna

Chimeraplanet
Finnland
Etwa ein jahr mit der App
Klarna hat geantwortet 11. Februar 2022

Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!

23. Juni 2021

I had some issues when installing but the support team helped me to solve the problem very quickly. Recommend it!

Northprana
Schweden
Etwa ein jahr mit der App
Klarna hat geantwortet 23. Juni 2021

Thank you Northprana for your kind feedback and recommendation! We're very happy to help you and any merchant who requests support.

1. Oktober 2021

If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.

Reyrr Athletics
Schweden
Etwa ein jahr mit der App
Klarna hat geantwortet 1. Oktober 2021

Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!

30. August 2021

Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.

Sabersmyth
Vereinigte Staaten
Etwa ein jahr mit der App
Klarna hat geantwortet 30. August 2021

Thank you for your review Sabersmyth. We are continuing to try to improve the app, particularly based on recent updates by Shopify for Online Store 2.0 (https://www.shopify.com/partners/blog/shopify-online-store). We'll try to make the app less clunky in the future!

16. Juli 2022

Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are
not compatible with Shopify’s latest checkout. They will no longer be
available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?

FROGSHOP
Vereinigte Staaten
Etwa ein jahr mit der App
Klarna hat geantwortet 16. Juli 2022

Hi FROGSHOP,
Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at:
https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/

We've been sending emails about this deadline also, but our apologies if those haven't reached you.

31. August 2020

The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!

LamBrow
Vereinigtes Königreich
Etwa ein jahr mit der App
Klarna hat geantwortet 31. August 2020

Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.

Bearbeitet am 21. Mai 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing.

Update: I have emailed and received no response. My store is not a development store. It's a real live store.

Everest Dream
Vereinigtes Königreich
Etwa ein jahr mit der App
Klarna hat geantwortet 20. Mai 2020

Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ticket. We will work through these issues for your store via your support ticket from skosm@klarna.com (as the problems you describe aren't something that we can recreate currently).

22. Juni 2020

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

North Quay Supply Co.
Vereinigtes Königreich
Etwa ein jahr mit der App
Klarna hat geantwortet 22. Juni 2020

We're very sorry you are not happy with the app, and we'd like to try and improve any bugs and anything you didn't find user friendly. We couldn't find the support case regarding your store, but we kindly ask you to reach out to us at at skosm@klarna.com so we can turn your experience around.

27. Januar 2021

The best app for payment plan ever. The costumer service is great. Courtney was very helpful. I would suggest this app to everyone. Thanks Courtney for helping me out.

EMPO OFFICIAL
Vereinigte Staaten
Etwa ein jahr mit der App
Klarna hat geantwortet 2. Februar 2021

Thank you EMPO OFFICIAL for the great review!