Rezensionen (203)
Anpassen
-
Nach Bewertung
Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.
Thanks very much for your recommendation Crypt21; we appreciate it!
UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?
Hi Uniquely,
I'm sorry our app hasn't worked in your store, but we want to help. Support is available via skosm@klarna.com
Thank you for approving my partner collaborator request. I've updated our app code in your theme.liquid file and Klarna on-site messaging is working on your store now. Please review and adjust if necessary, but hopefully this looks good in your store. Due to invalid HTML in your theme, the default code for our app couldn't work in your store. Unfortunately with some theme issues like this, the app code can't work without manual changes, but we're always happy to help support if needed.
Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.
We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.
Hi Uplift Active,
We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if other additional improvements can be made regarding the integration with Shopify specifically.
Additionally, per your continued communication with the Klarna support team, fortunately they were able to help with many of your orders.
Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.
Hi Gin Amber Beauty,
We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue.
Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/
I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different and she was so helpful and made sure I was getting the most out of Klarna for myself and my customers. Having the information right on my home page and each product page eliminates people quickly starting a cart and going all the way to check out just to see if I do accept payment options. It is now clearly displayed in a banner format on the home page for all to see as soon as they enter our site. Thank You Courtney so much and thank you to Klarna for hiring quality people who truly care about your customers!
Thank you for the fantastic review Wood N Wicks Candle Company! We agree that Courtney is great, and very glad she was able to help you.
Just patterned with Klarna and I’m already loving it! Exceptional service aswell, very quick responses if you need any help.
So glad you're loving Klarna, and we'll work hard to keep it so. Thanks for the review JAI + CO!
Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.
Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!
Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna
Thanks for the great review, Courthouse Interiors! We're always happy to help!
The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle.
Thank you.
The Decor Brand -
Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to our merchants.
After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem
Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.