Calificación general
Recuentos por nivel de calificación
  • El 42% de las calificaciones son de 5 estrellas
  • El 11% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 7% de las calificaciones son de 2 estrellas
  • El 36% de las calificaciones son de 1 estrellas
Fecha de modificación: 28 de octubre de 2020

I had trouble with the app. However, if you contact the support from customer service they are very well equipped and extremely helpful at trouble shooting the issues such as on-site messaging.

Reino Unido
Más de 2 años usando la aplicación
Klarna respondió 28 de octubre de 2020

Hi shavronproducts,
Thank you for this review and feedback. We have recently enhanced this app with "Auto Picker" functionality to attempt to choose an appropriate location for on-site messaging by default to minimize efforts for merchants, but since Shopify themes don't have a consistent location for code to use to insert messaging on a page, the app code can't work well for every store and theme, especially since there are hundreds of Shopify themes.

As you wrote, our merchant support team is available and happy to help whenever merchants need assistance.

7 de mayo de 2021

Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.

Tovi Sorga
Reino Unido
10 meses usando la aplicación
Klarna respondió 7 de mayo de 2021

Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.

Fecha de modificación: 4 de diciembre de 2020

Update: After posting our original review, we were contacted by customer support and received good customer service, resolving our current issues. We cannot recommend this app nor the customer service—both seem to be non-existent. We cannot get this app to show anything but a blank workspace, and despite scouring the support documentation AND contacting customer support (directly AND through Shopify) we've heard no response. Installation seemed easy enough (our site is not custom and all of our other apps work fine). We will have to search for a different BNPL service since we cannot get any assistance :(

Good Banana
Estados Unidos
Más de 1 año usando la aplicación
Klarna respondió 4 de diciembre de 2020

Good Banana - We apologize for the technical issues and will ensure that merchant support contacts you if you have not already reached out to Thank you for your patience.

2 de diciembre de 2020

Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page

Estados Unidos
Más de 1 año usando la aplicación
Klarna respondió 3 de diciembre de 2020

Endorfin - Thank you for the positive feedback. We appreciate your business!

1 de octubre de 2020

Very good does exactly as described once installed correctly and support is very helpful so recommended.

Harper Kendall
Reino Unido
11 meses usando la aplicación
Klarna respondió 1 de octubre de 2020

Hi Harper Kendall,
Thanks for the review & recommendation!

18 de mayo de 2020

I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.

Steam Shower Universe
Estados Unidos
8 meses usando la aplicación
Klarna respondió 18 de mayo de 2020

Thank you for the review! Sorry to hear you've had a little difficulty replacing the placements tags. If you're looking to update / customise the placements, you'll need to log into the Klarna merchant portal. These are dependent on the Shopify theme you're using. You can find more information including the App Support Guide and an installation video here:

Alternatively you email and our Support team will be able to talk you through the process. We hope this helps!

Fecha de modificación: 13 de junio de 2019

Easy to install and use. A bit limited as to where you can place the ads. I am guessing because the app is new there will come more options eventually other than only the product page or cart.

However, there is still a big problem with Klarna as a payment service when using Shopify: ONLY customer that are from the same country as the Shopify store can actually use the Klarna payments. It's because they have to be using the same currency as the store.

So for example if someone from Norway tries to pay using Klarna in a Swedish Shopify store (that is using Swedish Krona as currency) they will not be able to complete the purchase, and instead get a message that "this payment option is not available" (without any further explanation why). This needs to be fixed.

Therefore this application is just confusing customers from other countries because Klarna actually doesn't work for them... Otherwise the app itself was nice and I'm excited to see more features! 4/5.

6 meses usando la aplicación
Klarna respondió 17 de junio de 2019

Alternative payment gateways, like the Klarna Payments gateways, are processed using a single currency: the store's base currency. While Klarna Payments can support many currencies, the Klarna order must be in the applicable currency for the customer's address. Shopify's multiple currency functionality applies to orders using Shopify Payments (per, For Shopify Plus stores, custom scripts can be written to hide payment gateways based on the cart's presentment currency, for more info see the Multi-Currency section at

24 de noviembre de 2021

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

1 día usando la aplicación
Klarna respondió 24 de noviembre de 2021

Ciao Giocagio,
Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se dovessi avere bisogno di ulteriore supporto, siamo a completa disposizione!

Hi Giocagio,
Thank you for your feedback! We are continuing to try to improve the app and we'll try to make it even easier to use in the future! In the meantime, if you ever need further assistance we are glad to help!

Fecha de modificación: 15 de marzo de 2021

Being Sound Engineer without any IT knowledge, I had some head scratching with the initial setup, but the most helpful support helped me out fast.
Warmly recommended.

Samsara Records Web Shop
4 días usando la aplicación
Klarna respondió 15 de marzo de 2021

Thank you for taking your time to share feedback, Samsara Records Web Shop! We appreciate the recommendation!

23 de febrero de 2021

Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.

Treeline Outdoors
Alrededor de 19 horas usando la aplicación
Klarna respondió 23 de febrero de 2021

Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!