Lukumäärä luokitustasoa kohden
  • 44 % arvioista on 5 tähteä
  • 11 % arvioista on 4 tähteä
  • 4 % arvioista on 3 tähteä
  • 7 % arvioista on 2 tähteä
  • 34 % arvioista on 1 tähteä
10. toukokuu 2023

It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support

La De Da Boutique
Sovelluksen käyttöaika: Yli vuosi
Klarna vastasi 11. toukokuu 2023

Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far.

We will be in touch soon to help you resolve the issue.

1. toukokuu 2023


App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?

Sovelluksen käyttöaika: 21 päivää
Klarna vastasi 1. toukokuu 2023

Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).

https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.

25. huhtikuu 2023

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Annalise Jewellery
Sovelluksen käyttöaika: 8 päivää
Klarna vastasi 26. huhtikuu 2023

Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app.

Our Merchant Support team will be in touch shortly to help you resolve these issues & get Klarna displayed on your store

7. huhtikuu 2023

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Gin Amber Beauty
Sovelluksen käyttöaika: 9 kuukautta
Klarna vastasi 7. huhtikuu 2023

Hi Gin Amber Beauty,

We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue.

Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/

8. maaliskuu 2023

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
Sovelluksen käyttöaika: Noin 2 kuukautta
Klarna vastasi 9. maaliskuu 2023

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

25. helmikuu 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
Sovelluksen käyttöaika: 5 kuukautta
Klarna vastasi 26. helmikuu 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

25. helmikuu 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Sovelluksen käyttöaika: Noin 22 tuntia
Klarna vastasi 25. helmikuu 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.

8. helmikuu 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

Sovelluksen käyttöaika: 5 päivää
Klarna vastasi 8. helmikuu 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing

3. helmikuu 2023

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

Sovelluksen käyttöaika: 34 minuuttia
Klarna vastasi 4. helmikuu 2023

Hi Biofusions,
Our support team will happily help you get this app working for your store if you email skosm@klarna.com

With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so.

Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.

22. joulukuu 2022

Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte


Sovelluksen käyttöaika: 31 minuuttia
Klarna vastasi 22. joulukuu 2022

Hi bolddesignz,
While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at skosm@klarna.com, someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!