Avis (218)

Note globale
2,4
Nombre d’avis par note
  • 38 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 40 % des avis sont des avis à 1 étoiles
Modifié le 27 février 2025

First of all it was extremely confusing to set up and i've no idea what the online messaging thing is actually supposed to do, but even worse, they're registering return requests as chargebacks.

Klarna's own site state that you need to register an account with them to be able to offer the service with Shopify, while Shopify said exactly the opposite, just enable Klarna and it will work. It did, ...

1stMobile.UK
Royaume-Uni
4 mois d’utilisation de l’application
Klarna a répondu 27 février 2025

Hello,

We don't believe you should have received chargebacks in these scenarios, so we've looked into our backend and noticed that you were onboarded without an email address ...

Modifié le 31 janvier 2025

The app is not working. Don't lie to people. I have not been contacted by any support team.

The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

Leah Ideas
États-Unis
27 jours d’utilisation de l’application
Klarna a répondu 31 janvier 2025

Hello! We apologize that your experience has been frustrating. We can see that the app is working on your product pages, as you have Klarna placements installed multiple ...

7 janvier 2025

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not ...

Gōkana Kimonos
Portugal
Environ 2 mois d’utilisation de l’application
Klarna a répondu 15 janvier 2025

We’re glad to see that the app is now successfully installed and the placements look good on your website!

We truly regret that your initial experience did not meet ...

26 février 2025

Usless app if you using it with shopify payments, you still need klarna account to show klarna message...

Shop By Júra
Lituanie
4 jours d’utilisation de l’application
Klarna a répondu 27 février 2025

Hello!

We regret to hear that you had trouble setting up the app - the expected behavior is that the app will connect even when you are using Klarna via Shopify Payments. ...

15 février 2025

I was unable to get the app installed on my store at first. My brain was so fogged up. I took a break for a few days and went back to try and integrate Klarna to my website and it was really easy. I guess it just took me to slow down and read everything thoroughly. I went back to my site to check and make sure it was done successful and now I'm happy and can share the news with my customers.

For ...

A Precious Flame
États-Unis
14 minutes d’utilisation de l’application
15 février 2025

Schlimmste Installationserfahrung. Ich versuche seit einem Monat, es in meinem Shopify-Shop zu installieren, immer noch ohne Erfolg. Schreckliche Unterstützung. Tagelang vergehen, ohne zu antworten. Wenn sie antworten, scheinen sie nicht zu wissen, wie sie das Problem lösen sollen, indem sie verstreute Fragen stellen, um Zeit zu sparen. Nach einem Monat und nachdem ich alle Unterlagen eingereicht ...

VacuumFit
Allemagne
Environ un mois d’utilisation de l’application
22 novembre 2024

With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service?
We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided ...

Fashiva
Royaume-Uni
Environ 2 heures d’utilisation de l’application
Klarna a répondu 26 novembre 2024

Hello! Sorry to hear that you are having trouble with your account. Please reach out to our merchant support at merchant@klarna.com for support on this topic. Once you have ...

30 octobre 2024

Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.

The Foalyard
Royaume-Uni
4 jours d’utilisation de l’application
28 février 2025

Wtf...i lose my time.

Glua
Italie
1 jour d’utilisation de l’application
5 janvier 2025

Thought we'd be able to display this on our product pages after the Shopify integration. We thought wrong...

Canine Culture
Royaume-Uni
2 minutes d’utilisation de l’application
Klarna a répondu 15 janvier 2025

We would love to help you resolve the issues you are facing adding the placement on your product pages. Please reach out to us on merchant@klarna.com so that we can help you ...