Avis (219)

Note globale
2,4
Nombre d’avis par note
  • 37 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 41 % des avis sont des avis à 1 étoiles
10 septembre 2024

The wrost damn setting experience I have ever had! (Store 2.0)

The banners are not responsive, it cant be fixed on top, it's basically useless.

It's absolutely terrifying how little effort has been put into making this thing work.

Vime
Italie
Environ 9 heures d’utilisation de l’application
Klarna a répondu 12 septembre 2024

Thank you for you review. We would love to take a look into this to see what your experience is and support you with the installation. Please could you reach out to us on ...

3 avril 2024

It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.

walkingpad-de
États-Unis
Environ un an d’utilisation de l’application
Klarna a répondu 5 avril 2024

Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product ...

18 octobre 2024

Not user-friendly at all. It's not working.

Lauren Alleyne Jewelry
États-Unis
24 minutes d’utilisation de l’application
Klarna a répondu 21 octobre 2024

Hello! We are sorry you are having difficulties with the app. We are happy to support you to resolve the problem and listen to any feedback you have, please contact us at ...

25 mars 2024

It simply does not work.

The Sustainable Watch Company
Royaume-Uni
10 mois d’utilisation de l’application
Klarna a répondu 27 mars 2024

Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a ...

7 avril 2024

Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.

Attitude Fashion
États-Unis
22 minutes d’utilisation de l’application
Klarna a répondu 9 avril 2024

Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement ...

10 mars 2020

The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.

Evolution Power Tools Ltd.
Royaume-Uni
Environ 5 ans d’utilisation de l’application
Klarna a répondu 10 mars 2020

We're very sorry to hear that you've had trouble getting started with the On-Site Messaging app. If you would like help setting up the App, you can speak to our dedicated ...

Modifié le 27 juillet 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.

Can you please get back to us on the issues reported asap and reply to emails.

Khayni
Royaume-Uni
Plus de 3 ans d’utilisation de l’application
Klarna a répondu 27 juillet 2020

Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.

20 janvier 2020

This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.

LiveWireBikes
Canada
Plus de 3 ans d’utilisation de l’application
Klarna a répondu 20 janvier 2020

We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case ...

17 décembre 2023

TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.

Fitness Equipment Now
États-Unis
Environ 3 ans d’utilisation de l’application
Klarna a répondu 19 décembre 2023

Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the ...

12 juillet 2022

Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?

Haushaltsparadies
Autriche
Plus de 2 ans d’utilisation de l’application
Klarna a répondu 13 juillet 2022

Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that ...