Avis (219)

Note globale
2,4
Nombre d’avis par note
  • 37 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 41 % des avis sont des avis à 1 étoiles
25 février 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
États-Unis
Presque 2 ans d’utilisation de l’application
Klarna a répondu 26 février 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to ...

10 mai 2023

It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support

La De Da Boutique
Royaume-Uni
Plus d'un an d’utilisation de l’application
Klarna a répondu 11 mai 2023

Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far.

We will be in ...

26 juin 2021

Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.

Fully Vibed
Royaume-Uni
Plus d'un an d’utilisation de l’application
Klarna a répondu 26 juin 2021

Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first ...

18 octobre 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
Royaume-Uni
Plus d'un an d’utilisation de l’application
Klarna a répondu 19 octobre 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you

7 juillet 2023

Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.

Gift Moments
Royaume-Uni
Plus d'un an d’utilisation de l’application
31 octobre 2023

You used to be able to edit css of the element but for some reason it doesn't work with this app anymore.

If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad

Nobbier
Finlande
Environ un an d’utilisation de l’application
Klarna a répondu 2 novembre 2023

Hi! Thank you for your review. Do you mean customizing the placement itself? As this has not been a part of the app but is rather something you can do in the Klarna Merchant ...

Modifié le 21 mai 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I ...

Everest Dream
Royaume-Uni
Environ un an d’utilisation de l’application
Klarna a répondu 20 mai 2020

Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ...

22 juin 2020

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

North Quay Supply Co.
Royaume-Uni
Environ un an d’utilisation de l’application
Klarna a répondu 22 juin 2020

We're very sorry you are not happy with the app, and we'd like to try and improve any bugs and anything you didn't find user friendly. We couldn't find the support case ...

28 août 2020

Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.

K-Beauty UK
Royaume-Uni
12 mois d’utilisation de l’application
Klarna a répondu 28 août 2020

Hi K-Beauty UK,
We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the ...

15 décembre 2020

trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try ...

Skull Riderz
Royaume-Uni
11 mois d’utilisation de l’application
Klarna a répondu 15 décembre 2020

Hi Skull Riderz,
We're very sorry that you have not received good support yet.

Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app ...