Avis (218)

Note globale
2,4
Nombre d’avis par note
  • 38 % des avis sont des avis à 5 étoiles
  • 11 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 40 % des avis sont des avis à 1 étoiles
Modifié le 26 janvier 2021

I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different and she was so helpful and made sure I was getting the most out of Klarna for myself and my customers. Having the information right on my home page and each product page eliminates people quickly starting a cart and going all the way to check out just to see if I do accept payment options. It is now clearly displayed in a banner format on the home page for all to see as soon as they enter our site. Thank You Courtney so much and thank you to Klarna for hiring quality people who truly care about your customers!

Wood N Wicks Candle Company
États-Unis
7 mois d’utilisation de l’application
Klarna a répondu 26 janvier 2021

Thank you for the fantastic review Wood N Wicks Candle Company! We agree that Courtney is great, and very glad she was able to help you.

14 octobre 2021

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
Royaume-Uni
6 mois d’utilisation de l’application
Klarna a répondu 14 octobre 2021

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.

5 octobre 2023

I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!

Mindless Shoppers
Australie
7 mois d’utilisation de l’application
Klarna a répondu 13 octobre 2023

Thank you for your review!

23 février 2021

Just patterned with Klarna and I’m already loving it! Exceptional service aswell, very quick responses if you need any help.

JAI + CO
Royaume-Uni
7 mois d’utilisation de l’application
Klarna a répondu 23 février 2021

So glad you're loving Klarna, and we'll work hard to keep it so. Thanks for the review JAI + CO!

17 avril 2020

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

LUNAVUE
États-Unis
5 mois d’utilisation de l’application
Klarna a répondu 17 avril 2020

Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show that your support case has been responded to earlier today and the team will continue to support you until this is resolved.

One additional point, when you reconnect your Klarna Merchant ID in the app's Settings, please make sure to set the endpoint to "North America" to match your Klarna Merchant ID endpoint and select "United States" for the individual Ad Positions.

4 octobre 2023

Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!

Internationale Videos
Allemagne
6 mois d’utilisation de l’application
23 juin 2023

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support.
Je reverrais mon commentaire lorsque l'on aura régler mon souci !
Merci

JEANNETTE SHOP
France
5 mois d’utilisation de l’application
31 décembre 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

smativi
Royaume-Uni
6 mois d’utilisation de l’application
Klarna a répondu 31 décembre 2021

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

5 janvier 2021

Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna

Courthouse Interiors
Royaume-Uni
6 mois d’utilisation de l’application
Klarna a répondu 5 janvier 2021

Thanks for the great review, Courthouse Interiors! We're always happy to help!

24 août 2020

The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle.

Thank you.

The Decor Brand
Royaume-Uni
6 mois d’utilisation de l’application
Klarna a répondu 24 août 2020

The Decor Brand -
Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to our merchants.