Samlet vurdering
2,5
Antall per vurderingsnivå
  • 40 % av vurderingene er 5 stjerner
  • 11 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 7 % av vurderingene er 2 stjerner
  • 38 % av vurderingene er 1 stjerner
12. februar 2022

Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.

Besty
Storbritannia
9 måneder bruker appen
Klarna svarte 12. februar 2022

Thank you Betsy for this great review! Really glad Rob could help!

Redigert 28. desember 2020

I just installed it, and looks great on my site. Had a little trouble installing it, but it's just because I'm a rookie and didn't want to read through the instructions lol. Need to add TWO APPS: "Klarna On-Site Messaging" (this is just the placement and creative) which you can find in the Shopify App Store, and "Klarna Payments" (actual plug-in on your Cart page to enable the service) which will be sent to you from Klarna because it's not a public app (or something like that). Anyway, their support team was super helpful and walked me through the process. I recommend using them! As I said, I haven't had any payments via Klarna yet because I just added it a couple hours ago, but looks great!! Hoping to get some additional sales this way :) Thanks, Klarna Team!

Weird Friends Club
USA
9 måneder bruker appen
Klarna svarte 30. desember 2020

Thank you for the great review Weird Friends Club! We're happy we could help. Looking forward to hopefully many Klarna orders at your store.

7. april 2023

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Gin Amber Beauty
USA
9 måneder bruker appen
Klarna svarte 7. april 2023

Hi Gin Amber Beauty,

We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue.

Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/

Redigert 17. juli 2021

UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?

Uniquely
USA
9 måneder bruker appen
Klarna svarte 17. juli 2021

Hi Uniquely,
I'm sorry our app hasn't worked in your store, but we want to help. Support is available via skosm@klarna.com

Thank you for approving my partner collaborator request. I've updated our app code in your theme.liquid file and Klarna on-site messaging is working on your store now. Please review and adjust if necessary, but hopefully this looks good in your store. Due to invalid HTML in your theme, the default code for our app couldn't work in your store. Unfortunately with some theme issues like this, the app code can't work without manual changes, but we're always happy to help support if needed.

18. mai 2021

Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.

Crypt21
Storbritannia
9 måneder bruker appen
Klarna svarte 18. mai 2021

Thanks very much for your recommendation Crypt21; we appreciate it!

Redigert 6. mai 2020

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.

We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.

Uplift Active
USA
9 måneder bruker appen
Klarna svarte 6. mai 2020

Hi Uplift Active,
We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if other additional improvements can be made regarding the integration with Shopify specifically.

Additionally, per your continued communication with the Klarna support team, fortunately they were able to help with many of your orders.

Redigert 26. januar 2021

I had the most refreshing and pleasant customer support experience I have ever had HANDS DOWN. I was not using the On-Site Messaging on my site and Courtney was absolutely amazing she took the time to explain the benefits of the app and even went to far as to walk me through adjusting the banner placement in my home page and product pages. I actually called in for something completely different and she was so helpful and made sure I was getting the most out of Klarna for myself and my customers. Having the information right on my home page and each product page eliminates people quickly starting a cart and going all the way to check out just to see if I do accept payment options. It is now clearly displayed in a banner format on the home page for all to see as soon as they enter our site. Thank You Courtney so much and thank you to Klarna for hiring quality people who truly care about your customers!

Wood N Wicks Candle Company
USA
7 måneder bruker appen
Klarna svarte 26. januar 2021

Thank you for the fantastic review Wood N Wicks Candle Company! We agree that Courtney is great, and very glad she was able to help you.

23. februar 2021

Just patterned with Klarna and I’m already loving it! Exceptional service aswell, very quick responses if you need any help.

JAI + CO
Storbritannia
7 måneder bruker appen
Klarna svarte 23. februar 2021

So glad you're loving Klarna, and we'll work hard to keep it so. Thanks for the review JAI + CO!

31. desember 2021

Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.

smativi
Storbritannia
6 måneder bruker appen
Klarna svarte 31. desember 2021

Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!

12. juli 2022

Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?

Haushaltsparadies
Østerrike
6 måneder bruker appen
Klarna svarte 13. juli 2022

Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app.

If you need support, our team is happy to help, available at skosm@klarna.com