Klarna On‑Site Messaging , 202 avaliações

Classificação geral
2,5
Número por nível de avaliação
  • 40% das avaliações são de 5 estrelas
  • 11% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 7% das avaliações são de 2 estrelas
  • 38% das avaliações são de 1 estrelas
Data de edição: 18 de março de 2021

Brilliant app, and very helpful support team. Thank you for the quick response and kind assistance with integrating it on my store. It works perfectly and saved us alot of time! :)

Khalis Perfumery
Reino Unido
12 meses usando o app
Klarna deixou uma resposta 18 de março de 2021

Thank you for the great review, Khalis Perfumery. We're very happy to help whenever necessary! :)

Data de edição: 21 de maio de 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing.

Update: I have emailed and received no response. My store is not a development store. It's a real live store.

Everest Dream
Reino Unido
Aproximadamente 1 ano usando o app
Klarna deixou uma resposta 20 de maio de 2020

Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ticket. We will work through these issues for your store via your support ticket from skosm@klarna.com (as the problems you describe aren't something that we can recreate currently).

22 de junho de 2020

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

North Quay Supply Co.
Reino Unido
Aproximadamente 1 ano usando o app
Klarna deixou uma resposta 22 de junho de 2020

We're very sorry you are not happy with the app, and we'd like to try and improve any bugs and anything you didn't find user friendly. We couldn't find the support case regarding your store, but we kindly ask you to reach out to us at at skosm@klarna.com so we can turn your experience around.

28 de agosto de 2020

Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.

K-Beauty UK
Reino Unido
12 meses usando o app
Klarna deixou uma resposta 28 de agosto de 2020

Hi K-Beauty UK,
We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing skosm@klarna.com, we'd like to help!

6 de novembro de 2020

So far so good! I've had some difficulties with setting up On-Site Messaging, super friendly support team help me straight away. Everything works and looks great. Thank you.

Home Design Nation
Reino Unido
11 meses usando o app
Klarna deixou uma resposta 6 de novembro de 2020

Thank you for the great review Home Design Nation. We want to help any of our merchants who need support, and we're glad we could help you!

29 de abril de 2021

The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.

Urns For Angels
Reino Unido
10 meses usando o app
Klarna deixou uma resposta 29 de abril de 2021

Thank you for taking your time to write us this great review, Urns For Angels! We're very happy to help you and any merchant who requests support. The nice feedback is great to hear certainly!

15 de dezembro de 2020

trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try Afterpay, disappointing to say the least, sort it out guys

Skull Riderz
Reino Unido
11 meses usando o app
Klarna deixou uma resposta 15 de dezembro de 2020

Hi Skull Riderz,
We're very sorry that you have not received good support yet.

Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app per: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.v0zr042ahsu

Our systems show that you've contracted with Klarna for an account that supports European regions, but if your store's base currency is USD, Klarna can only accept orders for US customers, as Shopify restricts alternative payment methods to only transact in a store's base currency (more info at "Known Issues:
1. Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf).

If applicable, you could sign up for a Klarna account that supports US customers: https://us.portal.klarna.com/signup/country-select?country=US&platform=shopify

If we can help further, please email skosm@klarna.com and you'll get dedicated Klarna support specifically focused on integrating Klarna with Shopify.

16 de dezembro de 2020

A fantastic experience getting set up with Klarna. Had a few initial development issues to get set up, but Mimmi in Merchant support was excellent!

Monocle Madness™
Reino Unido
10 meses usando o app
Klarna deixou uma resposta 16 de dezembro de 2020

Thanks for the great review Monocle Madness!

12 de fevereiro de 2022

Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.

Besty
Reino Unido
9 meses usando o app
Klarna deixou uma resposta 12 de fevereiro de 2022

Thank you Betsy for this great review! Really glad Rob could help!

Data de edição: 28 de dezembro de 2020

I just installed it, and looks great on my site. Had a little trouble installing it, but it's just because I'm a rookie and didn't want to read through the instructions lol. Need to add TWO APPS: "Klarna On-Site Messaging" (this is just the placement and creative) which you can find in the Shopify App Store, and "Klarna Payments" (actual plug-in on your Cart page to enable the service) which will be sent to you from Klarna because it's not a public app (or something like that). Anyway, their support team was super helpful and walked me through the process. I recommend using them! As I said, I haven't had any payments via Klarna yet because I just added it a couple hours ago, but looks great!! Hoping to get some additional sales this way :) Thanks, Klarna Team!

Weird Friends Club
Estados Unidos
9 meses usando o app
Klarna deixou uma resposta 30 de dezembro de 2020

Thank you for the great review Weird Friends Club! We're happy we could help. Looking forward to hopefully many Klarna orders at your store.