Avaliações (210)

Classificação geral
2,6
Número por nível de avaliação
  • 39% das avaliações são de 5 estrelas
  • 11% das avaliações são de 4 estrelas
  • 4% das avaliações são de 3 estrelas
  • 8% das avaliações são de 2 estrelas
  • 39% das avaliações são de 1 estrelas
3 de agosto de 2020

Going to have to join the queue of concerned users here, this app is terrible, the support team don't even check what they are sending out. By far this has been the worst experience of any Buy Now, Pay Later offering. The 6,000+ merchants must have fluked it

Gladiator Fitness
Austrália
6 dias usando o app
Klarna deixou uma resposta 4 de agosto de 2020

Gladiator Fitness,
We're very sorry to hear you haven't received the necessary guidance from our end. We have the regional support looking into your integration with Klarna and we will get in touch with you soon.

8 de fevereiro de 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

IrenFaber
Polônia
5 dias usando o app
Klarna deixou uma resposta 8 de fevereiro de 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing

28 de outubro de 2022

I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do I install and use klarna? I sent a message to support yesterday and have not been answered yet either... They have already started badly in several aspects to be a company would be. I hope they help me and that they improve this outdated and confusing system of yours. Translated with www.DeepL.com/Translator (free version)

GIVELP
Reino Unido
4 dias usando o app
Klarna deixou uma resposta 28 de outubro de 2022

Hi GIVELP,
We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days depending on the case load.

This app does support Online Store 2.0 though, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Hopefully you can share the details of the notice via the case emails so that we can clarify that, and provide any other support needed.

11 de outubro de 2022

App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.

Aurora & Co.
França
3 dias usando o app
Klarna deixou uma resposta 11 de outubro de 2022

Hi Aurora & Co.,
We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing skosm@klarna.com

26 de outubro de 2023

Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....

Culminar
Países Baixos
2 dias usando o app
Klarna deixou uma resposta 27 de outubro de 2023

Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to merchant@klarna.com? Thank you in advance!

1 de dezembro de 2021

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

www.papayahair.com
China
1 dia usando o app
Klarna deixou uma resposta 1 de dezembro de 2021

Hi Papaya Hair!

Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!

25 de fevereiro de 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Yakeros
Noruega
Aproximadamente 22 horas usando o app
Klarna deixou uma resposta 25 de fevereiro de 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.

21 de agosto de 2019

I installed the app and added a placement to my cart page. I put it under the additional checkout buttons and it was misaligned. Tried to move it but had no luck. So I removed it entirely and then my alternative payment buttons were misaligned in Safari and only two show up in Firefox! Disconnected app (which Klarna say will remove their code and get things back to normal) and then uninstalled the app but I still have the issue. Just add Klarna content to your website manually as this app does not work at all and just creates problems. Have emailed support hoping they can resolve the issue.

9 for 9
Reino Unido
Aproximadamente 8 horas usando o app
Klarna deixou uma resposta 21 de agosto de 2019

The app will completely remove all added code for you store, if as you've done, first disconnect your account in the Settings page of the app before uninstalling (as documented at https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.9m8fqltx70vg).

We do not currently find any Klarna code in your store, but we will certainly work with you to resolve any remaining issues relating to this app via your support case.

15 de agosto de 2023

I have done the whole account process at Klarna in which it was approved.

After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!

My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.

Please contact me.

Audi e-tron foil by Aerofoils
Alemanha
Aproximadamente 4 horas usando o app
Klarna deixou uma resposta 17 de agosto de 2023

Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.

Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality.

Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.

14 de agosto de 2020

Triple AAA Fashion Collection

Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna:
Klarna Have Limited Product Categories Selection To Choose In Wide Varieties
Klarna Told Us We Have Too Much Ads Running On Our Site.

This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense!
Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity!

Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After!

Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!

Triple AAA Fashion Collection
Estados Unidos
Aproximadamente 4 horas usando o app
Klarna deixou uma resposta 14 de agosto de 2020

Triple AAA Fashion Collection -
We're very sorry to hear you did not receive necessary and proactive guidance from our end. We'll reach out directly on email to identify how we can help. Nicholas @ Klarna