Klarna On‑Site Messaging , 202 avaliações
Refinar
-
Por avaliação
After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem
Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.
Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.
Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show that your support case has been responded to earlier today and the team will continue to support you until this is resolved.
One additional point, when you reconnect your Klarna Merchant ID in the app's Settings, please make sure to set the endpoint to "North America" to match your Klarna Merchant ID endpoint and select "United States" for the individual Ad Positions.
Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)
Thank you for the very nice review!
This app was a bit difficult to use at first, however when i reached out to customer support they were very helpful in setting up the features that i requested and were generally very helpful with other queries that i had, and now everything is running smoothly :)
Thank you for the kind review TheLifestyleHut! We're glad everything is running smoothly for you. Our team is available to help any merchant who requests support and we'll keep working hard to earn more great reviews and create happy merchants.
Hello,
I like this app and installed it on my store. However, it is not working at all. On-site messaging does not appear on my product page or any other page. It gave an error. I wrote to customer support via e-mail and the app messaging panel and waiting for the solution. I will review my comment and give 5 stars If the problem is solved soon. :) UPDATE. I have been contacted by Klarna customer service and told that the app is working properly within the geolocation of my store and currency. Thanks.
Hi Destina Home,
I see that one of our Klarna support agents replied back to you via your support case #24328551 earlier today and that On-site messaging is displaying on your product pages currently (for customers geolocated to the country matching your store's base currency).
For other locales, on-site messaging would be displayed, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/faqs/#troubleshooting-why-isnt-the-placement-displayed-on-my-product-pages?
If you do need further help, our team at skosm@klarna.com is happy to help!
Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.
Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.
This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie.
I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.
Kreative Living,
We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.
I had trouble with the app. However, if you contact the support from customer service they are very well equipped and extremely helpful at trouble shooting the issues such as on-site messaging.
Hi shavronproducts,
Thank you for this review and feedback. We have recently enhanced this app with "Auto Picker" functionality to attempt to choose an appropriate location for on-site messaging by default to minimize efforts for merchants, but since Shopify themes don't have a consistent location for code to use to insert messaging on a page, the app code can't work well for every store and theme, especially since there are hundreds of Shopify themes.
As you wrote, our merchant support team is available and happy to help whenever merchants need assistance.
My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working
We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.
It does what it says. I've had some issues but the support team helped me quickly with everything. Thank you!
@BigButtons Thanks for your kind words and awesome review rating. We appreciate it!
Nicholas @ Klarna