Antal per omdömesnivå
  • 44 % av omdömena har 5 stjärnor
  • 11 % av omdömena har 4 stjärnor
  • 4 % av omdömena har 3 stjärnor
  • 7 % av omdömena har 2 stjärnor
  • 34 % av omdömena har 1 stjärnor
1 maj 2023

This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.

Tid som ägnats åt att använda appen: Ungefär en månad
Klarna svarade 1 maj 2023

Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!

1 mars 2023

I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank

Curvaceous Fashionistas
Tid som ägnats åt att använda appen: 12 minuter
Klarna svarade 1 mars 2023

Hi Curvaceous Fashionistas,
Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email skosm@klarna.com so that we can help you directly.

11 augusti 2022

Not very good, low support when needed, annoying code and apps what send you in circles. needs updating or changing often and did not live up to what was expected.. maybe try again if we could get help

Quality home Clothing | Beauty
Tid som ägnats åt att använda appen: 6 månader
Klarna svarade 11 augusti 2022

Hi Quality home Clothing | Beauty,

I'm sorry to hear that you've been having trouble setting up your Klarna On Site Messaging

Our Merchant Support team will be reaching out to you to offer further assistance on this

5 februari 2022

Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.

Tid som ägnats åt att använda appen: 28 minuter
Klarna svarade 5 februari 2022

Klarna is still available on Shopify for UK (and all Klarna regions), but there is now an additional step to install the desired private payment method, documented at: https://docs.klarna.com/platform-solutions/shopify/payments/installing-klarna-payments-as-an-alternative-payment-method-on-shopify-hpsdk/#activate-your-klarna-alternative-payment-methods-private-payment-methods

20 november 2021

I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme

ZZ's Dollhouse
Tid som ägnats åt att använda appen: 5 månader
Klarna svarade 20 november 2021

Hi ZZ's Dollhouse,
There is a config option (within the Settings menu in the app admin) for Ad Positions to be deactivated whenever the theme is switched (to avoid on-site messaging showing up in unexpected locations after a theme change). If that setting and reactivating the Ad Positions doesn't resolve the issue, likely the currently selected CSS element used for the Ad Position doesn't exist on the new theme. You can use the autopicker or drag and drop to update the Ad Position to a new CSS element that exists in the new theme.

If you need support, please email skosm@klarna.com and we're happy to help get this working again for you.

22 juli 2021

I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?

Tid som ägnats åt att använda appen: Mer än ett år
Klarna svarade 22 juli 2021

Hi Betshias,
I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.

10 april 2021

The app works "well" and it looks good on your product page.
The only problem is that it is only applicable to 1 product, so it shows the klarna message only on product A. If you add a new product (product B), it shows the klarna message only with product B. Is it possible to set this app for all products?

Tid som ägnats åt att använda appen: Ungefär en månad
Klarna svarade 10 april 2021

Hi fredagsmys.se,
The app can and should display on-site messaging for any and all in-stock products with a price within your configured Klarna contract price range. The app pulls the product price from the page dynamically; the app code is not specific to individual products.

I see on-site messaging on multiple products on your store, but not all product pages. For the pages where it is not working, the KlarnaThemeGlobals app code in your theme.liquid isn't currently able to retrieve the product's price from your theme.

Our support team would be happy to help debug this; they are available at skosm@klarna.com

3 september 2020

I really liked this app at first. I had some frustrations with the customization and getting it to show up correctly. When I switched my theme and went to make it active again, it would not work. It took more than a month to get some kind of answer. They basically told me that I needed to go into my theme and code something but no one would walk me through it or do it for me. Since I could not get it to show on my website any longer, I deleted it.

Also, if you have an item that costs more than $1000 you cannot use the installment plan...only the financing plan. Wish I knew that going into it.

Easy Out Bed
Tid som ägnats åt att använda appen: 3 månader
Klarna svarade 3 september 2020

Easy Out Bed
We're very sorry to hear you did not receive necessary and proactive guidance from our side. We'll reach out directly on email to identify how we can better support you. Nicholas @ Klarna

31 maj 2020

I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...

Tid som ägnats åt att använda appen: 14 minuter
Klarna svarade 1 juni 2020

Hi EverAscendingLight,
Sorry to hear that you've had some trouble installing On-Site Messaging on your site. We would love to be able to help with the process, and if you could email skosm@klarna.com our Support team will be able to assist you.

20 november 2019

So far... it's just not working. I've done everything right.. but not seeing anything on the website. I assume people are having issues if they have a custom built websites. However, the stock website on Shopify probably work straight away. I've contacted support and will update this review if I manage to get things up and running. I'll also include tips on how I managed to get it working.

Tid som ägnats åt att använda appen: 9 månader
Klarna svarade 20 november 2019

Thank you for your review and we're sorry to hear that the messaging isn't appearing on your website. Our Support team are standing by to help, if you could send an email to skosm@klarna.com then they can look into the issue for you.