Klarna On‑Site Messaging , 178 recensioner
The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.
We recommend using App Block placements for this app (https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks) for stores that have themes that support Shopify's Online Store 2.0 architecture. This enables merchants to specifically choose the desired location for each placement. Auto picking a CSS is an older, fallback option, but agreed that it can't always know the best location for any theme.
Regarding customizing placements, the on-site messaging product does offer CSS customization; more info at: https://docs.klarna.com/on-site-messaging/in-depth-knowledge/styling-on-site-messaging-with-css/ Hope this helps!
Da migliorare, sono riuscito ad attivare il servizio solo grazie all'assistenza, molto rapida e preparata. Non è intuitivo e fluido il processo
Ciao, ci dispiace per le difficoltà riscontrate nell'utilizzo dell'app. I nostri sviluppatori terranno conto del tuo feedback per migliorare e semplifare il processo. Siamo tuttavia lieti che con il supporto ricevuto Klarna e l'app siano ora correttamente funzionamenti.
In caso di ulteriori necessità restiamo a disposizione scrivendo a email@example.com
Hi, we are sorry for the issues you encountered. Our developers will take your feedback into account to improve and simplify our app and our processes. We are pleased however, that with our partner pupport, Klarna in checkout and on-site messaging are now working correctly.
If you ever need further support, please contact us again at firstname.lastname@example.org
Hi Clifton Furnishings,
I see you have our On-site messaging app installed on your store, but no placements configured for product pages currently, e.g. https://cliftonfurnishings.co.uk/collections/bed-frame-1/products/westminster-bed-frame-in-elite-chenille?consoleDebug=true
Here is a link about how to add placements:
Our merchant support team would be happy to help you set those up if you email email@example.com
Here is a public demo store that does have a placement configured for a reference:
hello, I tried to sign up on klarna plateforme but i did not receive a confirmation mail to subscribe, i should wait theme to contact me or whar
Please email our support team at firstname.lastname@example.org and they'd be happy to check on your account status for you.
If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.
Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!
Some of the instructions are kind of iffy and finicky and the customer service takes quite a few days to get back to you. But once you're communicating they do everything perfectly. I'm glad my website had them. :)
Hi Ippoyo, and thank you for your review! We're really happy to hear the the Support Team were able to guide you through the process and get you up and running with On-Site Messaging.
Hello the updates were made on the wrong theme please check your email and get back to me.
Changing themes inactivates the Klarna On-Site Messaging by design, as the code is not yet configured in the new theme, but you can easily go into the Klarna On-Site Messaging app and set the previously configured placement(s) to active, which I've done for your store just now. Please let us know if you need any further support.
Cant get this to work in minimal theme :/ Cant see it in the preview and getting a message that it might not work
The Klarna Onsite Messaging app has worked with the Minimal theme for other stores. We'd be happy to review your store to debug why the app isn't working. We see your support ticket generated from your email to email@example.com so we will continue to work with you via that support ticket.