รีวิว (209)

การให้คะแนนโดยรวม
2.6
จำนวนต่อระดับคะแนน
  • 39% ของการให้คะแนนคือ 5 ดาว
  • 11% ของการให้คะแนนคือ 4 ดาว
  • 4% ของการให้คะแนนคือ 3 ดาว
  • 8% ของการให้คะแนนคือ 2 ดาว
  • 38% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 27 กรกฎาคม 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing.

Can you please get back to us on the issues reported asap and reply to emails.

Khayni
สหราชอาณาจักร
มากกว่า 3 ปี ในการใช้แอป
Klarna ตอบแล้ว 27 กรกฎาคม 2020

Khayni -
We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.

20 มกราคม 2020

This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.

LiveWireBikes
แคนาดา
มากกว่า 3 ปี ในการใช้แอป
Klarna ตอบแล้ว 20 มกราคม 2020

We're very sorry that you are unhappy with the app and support. If you could provide us your support case number (i.e. by editing to add to your review) or create a new case via skosm@klarna.com, we would like to work with you to get the app working for your store.

12 กรกฎาคม 2022

Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?

Haushaltsparadies
ออสเตรีย
มากกว่า 2 ปี ในการใช้แอป
Klarna ตอบแล้ว 13 กรกฎาคม 2022

Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app.

If you need support, our team is happy to help, available at skosm@klarna.com

25 กุมภาพันธ์ 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
สหรัฐอเมริกา
เกือบ 2 ปี ในการใช้แอป
Klarna ตอบแล้ว 26 กุมภาพันธ์ 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

10 พฤษภาคม 2023

It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support

La De Da Boutique
สหราชอาณาจักร
มากกว่า 1 ปี ในการใช้แอป
Klarna ตอบแล้ว 11 พฤษภาคม 2023

Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far.

We will be in touch soon to help you resolve the issue.

26 มิถุนายน 2021

Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.

Fully Vibed
สหราชอาณาจักร
มากกว่า 1 ปี ในการใช้แอป
Klarna ตอบแล้ว 26 มิถุนายน 2021

Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first query. Regarding the second query about drag and drop in the On-site message app, I've requested collaborator access to your store just now so that we can debug further. We'll work with you to get everything working well!

18 ตุลาคม 2021

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

Reef Aquatics®
สหราชอาณาจักร
มากกว่า 1 ปี ในการใช้แอป
Klarna ตอบแล้ว 19 ตุลาคม 2021

Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you

7 กรกฎาคม 2023

Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.

Gift Moments
สหราชอาณาจักร
มากกว่า 1 ปี ในการใช้แอป
แก้ไขเมื่อ 21 พฤษภาคม 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing.

Update: I have emailed and received no response. My store is not a development store. It's a real live store.

Everest Dream
สหราชอาณาจักร
ประมาณ 1 ปี ในการใช้แอป
Klarna ตอบแล้ว 20 พฤษภาคม 2020

Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ticket. We will work through these issues for your store via your support ticket from skosm@klarna.com (as the problems you describe aren't something that we can recreate currently).

22 มิถุนายน 2020

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

North Quay Supply Co.
สหราชอาณาจักร
ประมาณ 1 ปี ในการใช้แอป
Klarna ตอบแล้ว 22 มิถุนายน 2020

We're very sorry you are not happy with the app, and we'd like to try and improve any bugs and anything you didn't find user friendly. We couldn't find the support case regarding your store, but we kindly ask you to reach out to us at at skosm@klarna.com so we can turn your experience around.