รีวิว (203)

การให้คะแนนโดยรวม
2.6
จำนวนต่อระดับคะแนน
  • 40% ของการให้คะแนนคือ 5 ดาว
  • 11% ของการให้คะแนนคือ 4 ดาว
  • 3% ของการให้คะแนนคือ 3 ดาว
  • 7% ของการให้คะแนนคือ 2 ดาว
  • 38% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 6 พฤษภาคม 2020

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.

We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.

Uplift Active
สหรัฐอเมริกา
9 เดือน ในการใช้แอป
Klarna ตอบแล้ว 6 พฤษภาคม 2020

Hi Uplift Active,
We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if other additional improvements can be made regarding the integration with Shopify specifically.

Additionally, per your continued communication with the Klarna support team, fortunately they were able to help with many of your orders.

25 เมษายน 2023

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Annalise Jewellery
สหราชอาณาจักร
8 วัน ในการใช้แอป
Klarna ตอบแล้ว 26 เมษายน 2023

Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app.

Our Merchant Support team will be in touch shortly to help you resolve these issues & get Klarna displayed on your store

17 เมษายน 2020

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

LUNAVUE
สหรัฐอเมริกา
5 เดือน ในการใช้แอป
Klarna ตอบแล้ว 17 เมษายน 2020

Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show that your support case has been responded to earlier today and the team will continue to support you until this is resolved.

One additional point, when you reconnect your Klarna Merchant ID in the app's Settings, please make sure to set the endpoint to "North America" to match your Klarna Merchant ID endpoint and select "United States" for the individual Ad Positions.

8 กุมภาพันธ์ 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

IrenFaber
โปแลนด์
5 วัน ในการใช้แอป
Klarna ตอบแล้ว 8 กุมภาพันธ์ 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing

6 สิงหาคม 2020

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie.

I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.

Kreative Living
สหรัฐอเมริกา
4 เดือน ในการใช้แอป
Klarna ตอบแล้ว 7 สิงหาคม 2020

Kreative Living,
We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.

28 ตุลาคม 2022

I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do I install and use klarna? I sent a message to support yesterday and have not been answered yet either... They have already started badly in several aspects to be a company would be. I hope they help me and that they improve this outdated and confusing system of yours. Translated with www.DeepL.com/Translator (free version)

GIVELP
สหราชอาณาจักร
4 วัน ในการใช้แอป
Klarna ตอบแล้ว 28 ตุลาคม 2022

Hi GIVELP,
We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days depending on the case load.

This app does support Online Store 2.0 though, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Hopefully you can share the details of the notice via the case emails so that we can clarify that, and provide any other support needed.

22 พฤษภาคม 2020

Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app!
Just DOESNT WORK no matter what you do!

The Shades Hut
สหรัฐอเมริกา
3 เดือน ในการใช้แอป
Klarna ตอบแล้ว 22 พฤษภาคม 2020

We're sorry the app is not working for you yet, but our support team (available at skosm@klarna.com) can work through this with you to get the app working for your store.

11 ตุลาคม 2022

App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.

Aurora & Co.
ฝรั่งเศส
3 วัน ในการใช้แอป
Klarna ตอบแล้ว 11 ตุลาคม 2022

Hi Aurora & Co.,
We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing skosm@klarna.com

21 พฤษภาคม 2020

This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.

Venice Design
สหรัฐอเมริกา
ประมาณ 2 เดือน ในการใช้แอป
Klarna ตอบแล้ว 21 พฤษภาคม 2020

Hi Venice Design,
We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing skosm@klarna.com

15 พฤศจิกายน 2020

I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating

BULB LONDON
สหราชอาณาจักร
ประมาณ 2 เดือน ในการใช้แอป
Klarna ตอบแล้ว 16 พฤศจิกายน 2020

Greetings Bulb London -
Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the message did not properly deliver, please reach out again at https://www.klarna.com/uk/business/contact-merchant-support/.
Thank You, Nicholas