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Easy to install and use. A bit limited as to where you can place the ads. I am guessing because the app is new there will come more options eventually other than only the product page or cart.
However, there is still a big problem with Klarna as a payment service when using Shopify: ONLY customer that are from the same country as the Shopify store can actually use the Klarna payments. It's because they have to be using the same currency as the store.
So for example if someone from Norway tries to pay using Klarna in a Swedish Shopify store (that is using Swedish Krona as currency) they will not be able to complete the purchase, and instead get a message that "this payment option is not available" (without any further explanation why). This needs to be fixed.
Therefore this application is just confusing customers from other countries because Klarna actually doesn't work for them... Otherwise the app itself was nice and I'm excited to see more features! 4/5.
Alternative payment gateways, like the Klarna Payments gateways, are processed using a single currency: the store's base currency. While Klarna Payments can support many currencies, the Klarna order must be in the applicable currency for the customer's address. Shopify's multiple currency functionality applies to orders using Shopify Payments (per https://help.shopify.com/en/manual/payments/multi-currency), For Shopify Plus stores, custom scripts can be written to hide payment gateways based on the cart's presentment currency, for more info see the Multi-Currency section at http://cdn.klarna.com/1.0/shared/content/integration/guide/US/Shopify/KlarnaPaymentsonShopify-MerchantGuide.pdf
Great app.
Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€).
Is it possible to manually change this position? For example:
Current on-site message: Betaal in 3 delen van 43,00 €
Prefered on-site message: Betaal in 3 delen van € 43,00
Hello Blommo,
Thanks for leaving a review on our on-site messaging app we really appreciate it.
Regarding you question if it is possible to manually change the messaging, that is not possible since we have chosen to align this on all of our European markets.
In most European countries the normal notation is to put the EUR sign after the price, I know that in the Netherlands this is done differently.
Therefore I will put in a request to see if this can be adjusted per market.
Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.
Hi UNDISPUTED SPORTSWEAR,
Klarna is still available on Shopify for UK (and all Klarna regions), but there is now an additional step to install the desired private payment method, documented at: https://docs.klarna.com/platform-solutions/shopify/payments/installing-klarna-payments-as-an-alternative-payment-method-on-shopify-hpsdk/#activate-your-klarna-alternative-payment-methods-private-payment-methods
impossible to install itry and cant made it visible on my ebsite also not see any support sad
Hi IrenFaber,
Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing
It works only with last updated theme. easy to install
Thank you for taking the time to leave us this review! We appreciate you being part of the Klarna community.
Usless app if you using it with shopify payments, you still need klarna account to show klarna message...
Hello!
We regret to hear that you had trouble setting up the app - the expected behavior is that the app will connect even when you are using Klarna via Shopify Payments. Can you reach out to skosm@klarna.com for further assistance? Hope to resolve this with you ASAP.
Does not show up with US IP. Why is that?
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on merchant@klarna.com.
Useful application, easy to use. Would like to see further improvements; especially for accessing a list of On-Site Messaging badges with html availability so we can add them to pages using code instead.
Thank you for your review! We are glad to hear you found the app to be useful. Thank you also for suggesting improvements, we will look into this.
Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.
Hello and thank you for your review! I can see a few support tickets open with you where our support has responded recently, the latest one being yesterday. If you have not received the response from us could you please check emails are not being blocked or ending up in spam? Thank you in advance!
Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back
Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is resolved. Have a lovely day!
Unable to use, keeps reporting 404 error
Hello and thank you for your review. For this error there's usually a simple fix: either you have Klarna payments app in test mode, in which case please uncheck the test mode box in the payments app settings, save and test using the On-Site Messaging app again. The other option is that you have connected to the wrong endpoint in the On-Site Messaging settings. To check this disconnect and reconnect and make sure you choose the right endpoint (Europe/North America/Australia). Hope this helps! If you have further questions we are happy to support at merchant@klarna.com.
You used to be able to edit css of the element but for some reason it doesn't work with this app anymore.
If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad
Hi! Thank you for your review. Do you mean customizing the placement itself? As this has not been a part of the app but is rather something you can do in the Klarna Merchant Portal. If you are experiencing any problems with this or have further insights to share on this we would love to hear more to improve your experience with the app. You can reach us on merchant@klarna.com or kauppa@klarna.fi. Thank you in advance!
I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!
Thank you for your review!
Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!
No support from shopify ore klarna..
otherwise a good and useful app
hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.
Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!
Hi,
App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?
Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).
https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.
App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app
Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.
Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.
I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank
Hi Curvaceous Fashionistas,
Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email skosm@klarna.com so that we can help you directly.
I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website
Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.
The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.
Hi Luvi,
We recommend using App Block placements for this app (https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks) for stores that have themes that support Shopify's Online Store 2.0 architecture. This enables merchants to specifically choose the desired location for each placement. Auto picking a CSS is an older, fallback option, but agreed that it can't always know the best location for any theme.
Regarding customizing placements, the on-site messaging product does offer CSS customization; more info at: https://docs.klarna.com/on-site-messaging/in-depth-knowledge/styling-on-site-messaging-with-css/ Hope this helps!
I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do I install and use klarna? I sent a message to support yesterday and have not been answered yet either... They have already started badly in several aspects to be a company would be. I hope they help me and that they improve this outdated and confusing system of yours. Translated with www.DeepL.com/Translator (free version)
Hi GIVELP,
We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days depending on the case load.
This app does support Online Store 2.0 though, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks
Hopefully you can share the details of the notice via the case emails so that we can clarify that, and provide any other support needed.
I had some initial difficulties in making the installments visible in the product sheets. Klarna's support intervened immediately and resolved the problem quickly. Now everything works fine.
Thank you Enerimonsters for this great review! We appreciate it. Glad to be able to help!
Not very good, low support when needed, annoying code and apps what send you in circles. needs updating or changing often and did not live up to what was expected.. maybe try again if we could get help
Hi Quality home Clothing | Beauty,
I'm sorry to hear that you've been having trouble setting up your Klarna On Site Messaging
Our Merchant Support team will be reaching out to you to offer further assistance on this
Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?
Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app.
If you need support, our team is happy to help, available at skosm@klarna.com
The registration was very easy. However, there is no tutorial of how and where the Javascript code needs to go within Shopify Website Code. I read some documents but still not able to get the Klarna On-Site Messaging to show I have Klarna payments integrated. The only way I know I have this is right at checkout, which is the last step. Other than that, customers will not know about Klarna payment option.
Hi Clifton Furnishings,
I see you have our On-site messaging app installed on your store, but no placements configured for product pages currently, e.g. https://cliftonfurnishings.co.uk/collections/bed-frame-1/products/westminster-bed-frame-in-elite-chenille?consoleDebug=true
Here is a link about how to add placements:
https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements
Our merchant support team would be happy to help you set those up if you email skosm@klarna.com
Here is a public demo store that does have a placement configured for a reference:
https://klarna-demo.myshopify.com/products/black-sweatshirt?consoleDebug=true
I installed and setup everything so nicely and it is working perfectly with my store. Super easy to set up.
Thank you SHOPMAX for this great review! We're glad the app worked well for you and we appreciate you posting a review.
hello, I tried to sign up on klarna plateforme but i did not receive a confirmation mail to subscribe, i should wait theme to contact me or whar
Hi Heavenpawsshop,
Please email our support team at skosm@klarna.com and they'd be happy to check on your account status for you.
Great app for highlighting Klarna payment options to potential customers. Set up didn't take very long and great communication and help from Klarna Merchant support when needed.
Hey Hulley Stanway, thanks for the great review.
We're glad that our Merchant Support team were able help get this all set up for you.
Please feel free to get in touch for any support needed in the future.
I've used Klarna as a consumer, I loved how it easy it was to use and how it makes larger purchases more affordable. I'm still in the process of setting it up on my store but I'm very excited to have my customers to be able to use it too
Thank you Hawt Sunny Shades for this great review. We're so happy you love Klarna! We have a great support team available via skosm@klarna.com if you need any help setting up the app in your store.
Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.
Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!
after 4 weeks of trying to get this app to work with my store, I have given up One of the 3rd class apps. No response from support regarding setting up my UK account.. DON'T TOUCH THEM!!
Hi Bon-ito,
We're so sorry that Klarna hasn't provided good support. We'll review your case further to see how we can improve to provide better support going forward and learn from this mistake. We hope to win back your business, so a Klarna merchant support person will reach out to you soon.
Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.
Thank you Betsy for this great review! Really glad Rob could help!
Easy to install. Easy to navigate. Really good at promoting an alternative payment option to new customers
Thank you aromatyk for this review. We're glad you're happy with the app & we'll work hard to keep it that way!
I think this app is brilliant. Was slightly confused what to do first off. I contacted merchant support via phonecall, Rob my customer advisor/support was pure class. Excellent mannerisms, expert knowledge and help with I needed help to do. Cannot find a fault at all. Cannot mention to much how happy I am to have klarna setup on webpage/store totally opens new revenues to my business and I feel 100% comfortable that if any issues occur, that the expert help is there for me. Thank you so much klarna and especially Rob for helping me today. I Highly recommend this app to everyone.
Thank you for the wonderful review SvenThorn!
We’re really glad we were able to help out & are here for any support in the future
Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.
Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!
Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.
Hi ZakFrench,
Klarna is available for Ireland for Shopify as an alternative payment method, but not available as a local payment method within Shopify Payments for Ireland. This Klarna On-site messaging app does work for EUR currency, including Ireland. Klarna is listed as a payment gateway at: https://www.shopify.com/payment-gateways/ireland
Please email skosm@klarna.com if we can help further, and if you share where Klarna is not listed as supporting Ireland, we'd like to update it if appropriate.
Thank you for the review & your interest; we look forward to working with you!
I have used other BNPL apps in an other platforms and I understand the value of these apps and what they do. Most people tend to review the app itself which for me is still early days but I am extremely confident that the functionality of this app will work as intended. What I do want to review now is the service and support offered by Klarna. In my first experience, it has been absolutely outstanding, I raised a ticket for some help and within less than 10 minutes I had a real person respond to me ready to help. I requested help installing the app on my website and within several hours of the same day my app had been installed for me. Communication was great and the person helping was very polite and very professional, it was a great joy.
Thank you UK Gift Shop! We'll keep doing our best to provide excellent support for you and any merchant who needs it!
App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.
Ciao HQtecno,
Grazie mille per il feedback.
Qualora in futuro doveste avere bisogno di ulteriore supporto, siamo sempre a disposizione!
Hi HQtecno,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!
I changed my theme and now my placements will not load to my new theme I haven't had any trouble with the app until I changed my theme
Hi ZZ's Dollhouse,
There is a config option (within the Settings menu in the app admin) for Ad Positions to be deactivated whenever the theme is switched (to avoid on-site messaging showing up in unexpected locations after a theme change). If that setting and reactivating the Ad Positions doesn't resolve the issue, likely the currently selected CSS element used for the Ad Position doesn't exist on the new theme. You can use the autopicker or drag and drop to update the Ad Position to a new CSS element that exists in the new theme.
If you need support, please email skosm@klarna.com and we're happy to help get this working again for you.
I've been contacting support but no response. The ad position isn't working. This isn't right. What do I do?
Hi Betshias,
I'm sorry the app isn't working for your store. I've requested partner access to your store so that I can help.
Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.
We're very sorry that you didn't receive excellent support. We will review further with the support team to work to improve. I do find support cases for you in our system, so we will continue to work with you further via your open support case.
UPDATE: Thank you for fixing a piece of my issue. My klarna info placement page still isn't working and I can't get banners on my homepage. Honestly, I don't understand what could possibly be wrong with my theme where it has to be manually updated. So basically, to update anything on my website klarna related, I have to contact support? I've sent emails and no one has responded. So what now?
Hi Uniquely,
I'm sorry our app hasn't worked in your store, but we want to help. Support is available via skosm@klarna.com
Thank you for approving my partner collaborator request. I've updated our app code in your theme.liquid file and Klarna on-site messaging is working on your store now. Please review and adjust if necessary, but hopefully this looks good in your store. Due to invalid HTML in your theme, the default code for our app couldn't work in your store. Unfortunately with some theme issues like this, the app code can't work without manual changes, but we're always happy to help support if needed.
Contacted the support team 2 times and they are not answering me. Hopefully they see this and help.
Hi Fully Vibed,
We're sorry that you didn't receive great support yet. I see that you store was successfully integrated with Klarna in your checkout yesterday per your first query. Regarding the second query about drag and drop in the On-site message app, I've requested collaborator access to your store just now so that we can debug further. We'll work with you to get everything working well!
I had some issues when installing but the support team helped me to solve the problem very quickly. Recommend it!
Thank you Northprana for your kind feedback and recommendation! We're very happy to help you and any merchant who requests support.
Fantastic customer support at Klarna, fixed my issue quickly! would recommend the app and the team behind.
Thanks very much for your recommendation Crypt21; we appreciate it!
The whole Klarna team is prepared and available! I had some problems with the plugin but their team supported me great.
Thank you Tecno Service Veneta for this review. We're very happy to help you and any merchant!
Excellent! So easy to install and add on site messaging and make it all look great without being a coder. Am hoping this will help with conversion. Am excited to start using it.
Thank you so much Kate Newington Interiors for this review! Klarna On-site messaging does usually help increase conversion and hopefully will do so for your store too.
Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.
Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.
Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!
Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for approving requesteed collaborator access and we'll work to get this working well for you.
The app works "well" and it looks good on your product page.
The only problem is that it is only applicable to 1 product, so it shows the klarna message only on product A. If you add a new product (product B), it shows the klarna message only with product B. Is it possible to set this app for all products?
Hi fredagsmys.se,
The app can and should display on-site messaging for any and all in-stock products with a price within your configured Klarna contract price range. The app pulls the product price from the page dynamically; the app code is not specific to individual products.
I see on-site messaging on multiple products on your store, but not all product pages. For the pages where it is not working, the KlarnaThemeGlobals app code in your theme.liquid isn't currently able to retrieve the product's price from your theme.
Our support team would be happy to help debug this; they are available at skosm@klarna.com
Great app, very happy with look/feel on site. Support team are very good with helping with any changes made.
Thank you for the great review Nuevo Club! We're very glad to help make you happy!
FANTASTIC! So, so helpful so far and easy to customise for your own theme. The support from Mimmi was phenomenal as well.
Thank you Wall To Wall Music Livingston for the great review!
Brilliant app, and very helpful support team. Thank you for the quick response and kind assistance with integrating it on my store. It works perfectly and saved us alot of time! :)
Thank you for the great review, Khalis Perfumery. We're very happy to help whenever necessary! :)
Being Sound Engineer without any IT knowledge, I had some head scratching with the initial setup, but the most helpful support helped me out fast.
Warmly recommended.
Thank you for taking your time to share feedback, Samsara Records Web Shop! We appreciate the recommendation!