评论 (219)

整体评分
2.4
每个评分等级的数量
  • 37% 的评分是 5 星
  • 11% 的评分是 4 星
  • 4% 的评分是 3 星
  • 8% 的评分是 2 星
  • 41% 的评分是 1 星
编辑时间:2020年5月6日

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either.

We're out thousands in losses and Krystan from customer support says "it's in the contract" and ...

Uplift Active
美国
9个月 人在使用应用
Klarna已回复 2020年5月6日

Hi Uplift Active,
We are very sorry for the problems you've experienced. We are working to improve notifications regarding soon to expire orders and we will review to see if ...

2023年4月7日

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Gin Amber Beauty
美国
9个月 人在使用应用
Klarna已回复 2023年4月7日

Hi Gin Amber Beauty,

We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the ...

2023年7月12日

When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but ...

ONECAP©
瑞典
9个月 人在使用应用
Klarna已回复 2023年7月24日

Hi ONECAP©,

Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode.

I ...

2024年3月4日

its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time

DAVISPHONES
美国
8个月 人在使用应用
Klarna已回复 2024年3月6日

Hello and thank you for your review. It seems you have not completed your onboarding to Klarna and we would recommend to continue responding to merchant@klarna.com to ...

2023年8月30日

Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.

Floragy
英国
7个月 人在使用应用
Klarna已回复 2023年9月1日

Hi Floragy,

We're sorry that your experience using our On Site Messaging has been less than Smoooth.

We can confirm that your placements are now active again following a fix ...

2021年10月14日

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
英国
6个月 人在使用应用
Klarna已回复 2021年10月14日

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set ...

2020年4月17日

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

LUNAVUE
美国
5个月 人在使用应用
Klarna已回复 2020年4月17日

Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show ...

2023年6月23日

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui ...

JEANNETTE SHOP
法国
5个月 人在使用应用
2020年8月6日

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie.

I currently have afterpay in my store as well and they have been very good at responding and helping with any ...

Kreative Living
美国
4个月 人在使用应用
Klarna已回复 2020年8月7日

Kreative Living,
We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is ...

2021年9月23日

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

The Wild Horse Club
英国
4个月 人在使用应用
Klarna已回复 2021年9月23日

We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any ...