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The whole Klarna team is prepared and available! I had some problems with the plugin but their team supported me great.
Thank you Tecno Service Veneta for this review. We're very happy to help you and any merchant!
very nice service. give me instant installation guidelines. nice communication person support. nice service klarna.
pramukhimpex - Thank you for your positive review. We appreciate it!
Update: After posting our original review, we were contacted by customer support and received good customer service, resolving our current issues. We cannot recommend this app nor the customer service—both seem to be non-existent. We cannot get this app to show anything but a blank workspace, and despite scouring the support documentation AND contacting customer support (directly AND through Shopify) we've heard no response. Installation seemed easy enough (our site is not custom and all of our other apps work fine). We will have to search for a different BNPL service since we cannot get any assistance :(
Good Banana - We apologize for the technical issues and will ensure that merchant support contacts you if you have not already reached out to skosm@klarna.com. Thank you for your patience.
Installed the app but had some issues viewing the messaging on the front end. The support staff were extremely helpful and responsive, addressing my issue almost immediately.
Having Klarna on site has provided our customers with a spread payment option during these hard financial times.
Thank you for the great review Jackson James Clothing. We're glad support was helpful and that Klarna is helping your customers.
Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page
Endorfin - Thank you for the positive feedback. We appreciate your business!
The app is not working, it worked in the beginning and now it does not anymore.
Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on merchant@klarna.com. Have you for example connected the right MID to the On-Site messaging app?
We look forward to hearing from you!
I had an issue with the Klarna messaging positioning on my product page when I updated my theme. Very helpful and quick response. Sorted. Highly recommended.
@AlfieReid - Thank you for the positive review. We very much appreciate it.
Nicholas @ Klarna
Great app for highlighting Klarna payment options to potential customers. Set up didn't take very long and great communication and help from Klarna Merchant support when needed.
Hey Hulley Stanway, thanks for the great review.
We're glad that our Merchant Support team were able help get this all set up for you.
Please feel free to get in touch for any support needed in the future.
Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.
Hi Reef Aquatics,
So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you
Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.