评论 (210)
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Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna
Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!
I had some issues when installing but the support team helped me to solve the problem very quickly. Recommend it!
Thank you Northprana for your kind feedback and recommendation! We're very happy to help you and any merchant who requests support.
If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.
Hi Reyrr Athletics,
We are working to get the app updated soon for better integration with Online Store 2.0!
its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time
Hello and thank you for your review. It seems you have not completed your onboarding to Klarna and we would recommend to continue responding to merchant@klarna.com to complete the steps needed. Once onboarded you can try out our On-Site Messaging app and let us know what your feedback on it is!
Bona aplicació. Instal·lació amb tutorial molt util par i amb suport del departament tècnic. Banner fàcil d'instal·lar i elegant disseny.
Hola juegoyjardin.com, gracias por la reseña de nuestra aplicación. Nos alegra saber que nuestro equipo de soporte a comerciantes y las guías fueron de ayuda. Por favor, no dudes en contactar nuevamente al equipo si tienes alguna pregunta.
"Hi juegoyjardin.com, thank you for the review of our app. We're glad to hear that our merchant support team and guides were helpful. Please feel free to contact the team again if you have any questions."
You used to be able to edit css of the element but for some reason it doesn't work with this app anymore.
If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad
Hi! Thank you for your review. Do you mean customizing the placement itself? As this has not been a part of the app but is rather something you can do in the Klarna Merchant Portal. If you are experiencing any problems with this or have further insights to share on this we would love to hear more to improve your experience with the app. You can reach us on merchant@klarna.com or kauppa@klarna.fi. Thank you in advance!
Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.
Thank you for your review Sabersmyth. We are continuing to try to improve the app, particularly based on recent updates by Shopify for Online Store 2.0 (https://www.shopify.com/partners/blog/shopify-online-store). We'll try to make the app less clunky in the future!
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are
not compatible with Shopify’s latest checkout. They will no longer be
available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Hi FROGSHOP,
Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at:
https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/
We've been sending emails about this deadline also, but our apologies if those haven't reached you.
The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!
Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.
Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing.
Update: I have emailed and received no response. My store is not a development store. It's a real live store.
Hi Everest Dream,
Thank you for the additional information in your review update. We're sorry the app is not working well for you and for the delayed response to your support ticket. We will work through these issues for your store via your support ticket from skosm@klarna.com (as the problems you describe aren't something that we can recreate currently).