整体评分
2.6
每个评分等级的数量
  • 40% 的评分是 5 星
  • 12% 的评分是 4 星
  • 4% 的评分是 3 星
  • 7% 的评分是 2 星
  • 38% 的评分是 1 星
2021年10月14日

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

Belsize Activewear
英国
6个月 人在使用应用
Klarna已回复 2021年10月14日

Hi Belsize Activewear,
We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.

2020年4月17日

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

LUNAVUE
美国
5个月 人在使用应用
Klarna已回复 2020年4月17日

Hi LUNAVUE,
We apologize for the delayed support response for your case; our support team is working hard to help with support cases as quickly as they can. Our systems show that your support case has been responded to earlier today and the team will continue to support you until this is resolved.

One additional point, when you reconnect your Klarna Merchant ID in the app's Settings, please make sure to set the endpoint to "North America" to match your Klarna Merchant ID endpoint and select "United States" for the individual Ad Positions.

2023年2月25日

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
美国
5个月 人在使用应用
Klarna已回复 2023年2月26日

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

2020年8月6日

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie.

I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.

Kreative Living
美国
4个月 人在使用应用
Klarna已回复 2020年8月7日

Kreative Living,
We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.

2021年9月23日

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

The Wild Horse Club
英国
4个月 人在使用应用
Klarna已回复 2021年9月23日

We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.

2020年5月22日

Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app!
Just DOESNT WORK no matter what you do!

The Shades Hut
美国
3个月 人在使用应用
Klarna已回复 2020年5月22日

We're sorry the app is not working for you yet, but our support team (available at skosm@klarna.com) can work through this with you to get the app working for your store.

2020年5月21日

This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.

Venice Design
美国
大约2个月 人在使用应用
Klarna已回复 2020年5月21日

Hi Venice Design,
We'd like to help you getting this working for your store. If you haven't already, please open a support case by emailing skosm@klarna.com

2023年3月8日

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
英国
大约2个月 人在使用应用
Klarna已回复 2023年3月9日

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

2020年11月15日

I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating

BULB LONDON
英国
大约2个月 人在使用应用
Klarna已回复 2020年11月16日

Greetings Bulb London -
Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the message did not properly deliver, please reach out again at https://www.klarna.com/uk/business/contact-merchant-support/.
Thank You, Nicholas

2021年4月28日

Doesn’t work with the previewer so cannot use on the store. Reached out to support & not received anything back!

Revvintage
英国
大约2个月 人在使用应用
Klarna已回复 2021年4月28日

Hi Revvintage,
We would like to support you better. If you open a support case at skosm@klarna.com, you will get dedicated support for this app specifically. Thank you for approving requesteed collaborator access and we'll work to get this working well for you.