Klarna On‑Site Messaging , 202 条评论
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Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.
Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.
Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.
Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!
I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.
Thank you for the review! Sorry to hear you've had a little difficulty replacing the placements tags. If you're looking to update / customise the placements, you'll need to log into the Klarna merchant portal. These are dependent on the Shopify theme you're using. You can find more information including the App Support Guide and an installation video here: https://www.klarna.com/international/business/shopify-on-site-messaging/
Alternatively you email skosm@klarna.com and our Support team will be able to talk you through the process. We hope this helps!
Easy to install and use. A bit limited as to where you can place the ads. I am guessing because the app is new there will come more options eventually other than only the product page or cart.
However, there is still a big problem with Klarna as a payment service when using Shopify: ONLY customer that are from the same country as the Shopify store can actually use the Klarna payments. It's because they have to be using the same currency as the store.
So for example if someone from Norway tries to pay using Klarna in a Swedish Shopify store (that is using Swedish Krona as currency) they will not be able to complete the purchase, and instead get a message that "this payment option is not available" (without any further explanation why). This needs to be fixed.
Therefore this application is just confusing customers from other countries because Klarna actually doesn't work for them... Otherwise the app itself was nice and I'm excited to see more features! 4/5.
Alternative payment gateways, like the Klarna Payments gateways, are processed using a single currency: the store's base currency. While Klarna Payments can support many currencies, the Klarna order must be in the applicable currency for the customer's address. Shopify's multiple currency functionality applies to orders using Shopify Payments (per https://help.shopify.com/en/manual/payments/multi-currency), For Shopify Plus stores, custom scripts can be written to hide payment gateways based on the cart's presentment currency, for more info see the Multi-Currency section at http://cdn.klarna.com/1.0/shared/content/integration/guide/US/Shopify/KlarnaPaymentsonShopify-MerchantGuide.pdf
This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.
Thank you McRichard Designer Brands for this review. Our reviews confirm that on-site messaging help customers know what payment options are available in a store, which increases conversion for stores. If support is ever needed with this app, our team is available to help via skosm@klarna.com
Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(
UPDATE: MARCH 2023
Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.
Hi Farer,
Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.
Being Sound Engineer without any IT knowledge, I had some head scratching with the initial setup, but the most helpful support helped me out fast.
Warmly recommended.
Thank you for taking your time to share feedback, Samsara Records Web Shop! We appreciate the recommendation!
It does what it says, allows placement of ads on product page, cart and home page. It doesn't allow a ton of customization around styling or configuring an explanation page.
The Klarna Merchant Portal now offers merchants the ability to customize the display options of their own On-Site Messaging placement, such as font size, link color, text alignment, border style, background color, and more. Customization made in the Klarna Merchant Portal will be updated on the storefront directly without any changes required in the Klarna On-Site Messaging app for Shopify (if the theme selected is the default theme). For more information, see: https://developers.klarna.com/resources/on-site-messaging/customization/
Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.
Ciao Giocagio,
Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se dovessi avere bisogno di ulteriore supporto, siamo a completa disposizione!
Hi Giocagio,
Thank you for your feedback! We are continuing to try to improve the app and we'll try to make it even easier to use in the future! In the meantime, if you ever need further assistance we are glad to help!
Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.
Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!