整體評分
2.6
各級評分數量
  • 41% 的評分為 5 顆星
  • 11% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 7% 的評分為 2 顆星
  • 37% 的評分為 1 顆星
2023年6月21日

The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error

PlatinumShoeCare
英國
使用應用程式 大約1個月
2023年4月7日

Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.

Gin Amber Beauty
美國
使用應用程式 9個月
Klarna 已回覆 2023年4月7日

Hi Gin Amber Beauty,

We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue.

Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/

2023年8月15日

I have done the whole account process at Klarna in which it was approved.

After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0!

My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront.

Please contact me.

Audi e-tron foil by Aerofoils
德國
使用應用程式 大約4小時
Klarna 已回覆 2023年8月17日

Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store.

Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality.

Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.

2023年3月8日

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
英國
使用應用程式 大約2個月
Klarna 已回覆 2023年3月9日

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

2023年5月1日

Hi,

App is not possible to install?
As soon as I download the app it says: Mid not found for the domain.
This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?

EcoFriendlies
瑞典
使用應用程式 21天
Klarna 已回覆 2023年5月1日

Hi EcoFriendlies,
Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via skosm@klarna.com for manual clearing of the data).

https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at skosm@klarna.com is available to help with these steps to get this working well for you.

2023年3月1日

I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank

Curvaceous Fashionistas
美國
使用應用程式 6個月
Klarna 已回覆 2023年3月1日

Hi Curvaceous Fashionistas,
Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email skosm@klarna.com so that we can help you directly.

2023年4月25日

Hasn't worked, nothing appears and no sign of any support. May as well just get rid of Klarna as a payment option

Annalise Jewellery
英國
使用應用程式 8天
Klarna 已回覆 2023年4月26日

Hi Annalise Jewellery, I'm sorry to hear that you've experienced issues with our On Site Messaging app.

Our Merchant Support team will be in touch shortly to help you resolve these issues & get Klarna displayed on your store

2023年6月23日

Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support.
Je reverrais mon commentaire lorsque l'on aura régler mon souci !
Merci

JEANNETTE SHOP
法國
使用應用程式 5個月
2023年8月10日

No support from shopify ore klarna..

otherwise a good and useful app
hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

MySlowSunday
瑞典
使用應用程式 6天
2023年5月1日

This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.

SurprisinglyNotBad.com
英國
使用應用程式 大約1個月
Klarna 已回覆 2023年5月1日

Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!