評價 (203)

整體評分
2.6
各級評分數量
  • 40% 的評分為 5 顆星
  • 11% 的評分為 4 顆星
  • 3% 的評分為 3 顆星
  • 7% 的評分為 2 顆星
  • 38% 的評分為 1 顆星
2023年10月4日

Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!

Internationale Videos
德國
使用應用程式 6個月
編輯時間:2021年3月18日

Brilliant app, and very helpful support team. Thank you for the quick response and kind assistance with integrating it on my store. It works perfectly and saved us alot of time! :)

Khalis Perfumery
英國
使用應用程式 12個月
Klarna 已回覆 2021年3月18日

Thank you for the great review, Khalis Perfumery. We're very happy to help whenever necessary! :)

2020年10月1日

Very good does exactly as described once installed correctly and support is very helpful so recommended.

Harper Kendall
英國
使用應用程式 11個月
Klarna 已回覆 2020年10月1日

Hi Harper Kendall,
Thanks for the review & recommendation!

2020年12月15日

trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try Afterpay, disappointing to say the least, sort it out guys

Skull Riderz
英國
使用應用程式 11個月
Klarna 已回覆 2020年12月15日

Hi Skull Riderz,
We're very sorry that you have not received good support yet.

Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app per: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.v0zr042ahsu

Our systems show that you've contracted with Klarna for an account that supports European regions, but if your store's base currency is USD, Klarna can only accept orders for US customers, as Shopify restricts alternative payment methods to only transact in a store's base currency (more info at "Known Issues:
1. Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf).

If applicable, you could sign up for a Klarna account that supports US customers: https://us.portal.klarna.com/signup/country-select?country=US&platform=shopify

If we can help further, please email skosm@klarna.com and you'll get dedicated Klarna support specifically focused on integrating Klarna with Shopify.

2020年11月6日

So far so good! I've had some difficulties with setting up On-Site Messaging, super friendly support team help me straight away. Everything works and looks great. Thank you.

Home Design Nation
英國
使用應用程式 11個月
Klarna 已回覆 2020年11月6日

Thank you for the great review Home Design Nation. We want to help any of our merchants who need support, and we're glad we could help you!

2021年5月7日

Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.

Tovi Sorga
英國
使用應用程式 10個月
Klarna 已回覆 2021年5月7日

Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.

2022年3月6日

Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.

Engraved Elegance
英國
使用應用程式 10個月
Klarna 已回覆 2022年3月6日

Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!

2020年6月5日

Some of the instructions are kind of iffy and finicky and the customer service takes quite a few days to get back to you. But once you're communicating they do everything perfectly. I'm glad my website had them. :)

Ippoyo
英國
使用應用程式 10個月
Klarna 已回覆 2020年6月8日

Hi Ippoyo, and thank you for your review! We're really happy to hear the the Support Team were able to guide you through the process and get you up and running with On-Site Messaging.

2021年4月29日

The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.

Urns For Angels
英國
使用應用程式 10個月
Klarna 已回覆 2021年4月29日

Thank you for taking your time to write us this great review, Urns For Angels! We're very happy to help you and any merchant who requests support. The nice feedback is great to hear certainly!

2020年12月16日

A fantastic experience getting set up with Klarna. Had a few initial development issues to get set up, but Mimmi in Merchant support was excellent!

Monocle Madness™
英國
使用應用程式 10個月
Klarna 已回覆 2020年12月16日

Thanks for the great review Monocle Madness!