評論 (218)

整體評分
2.4
各級評分數量
  • 38% 的評分為 5 顆星
  • 11% 的評分為 4 顆星
  • 4% 的評分為 3 顆星
  • 8% 的評分為 2 顆星
  • 40% 的評分為 1 顆星
編輯時間:2025年2月27日

First of all it was extremely confusing to set up and i've no idea what the online messaging thing is actually supposed to do, but even worse, they're registering return requests as chargebacks.

Klarna's own site state that you need to register an account with them to be able to offer the service with Shopify, while Shopify said exactly the opposite, just enable Klarna and it will work. It did, ...

1stMobile.UK
英國
使用應用程式 4個月
Klarna 已回覆 2025年2月27日

Hello,

We don't believe you should have received chargebacks in these scenarios, so we've looked into our backend and noticed that you were onboarded without an email address ...

編輯時間:2025年1月31日

The app is not working. Don't lie to people. I have not been contacted by any support team.

The bad reviews are 100% real. This app simply doesn’t work, and the technical support is awful. I've been waiting over three weeks for a response, and still nothing. If I could give zero stars, I would.

Leah Ideas
美國
使用應用程式 27天
Klarna 已回覆 2025年1月31日

Hello! We apologize that your experience has been frustrating. We can see that the app is working on your product pages, as you have Klarna placements installed multiple ...

2025年1月7日

worst installation experience. I've been trying to install it on my Shopify store for a month, still without success. terrible assistance. Days go by without responding, when they do respond, they seem to not know how to resolve the issue by asking scattered questions to save time. After a month and after submitting all the documentation, I still havent the app installed in my store. They are not ...

Gōkana Kimonos
葡萄牙
使用應用程式 大約2個月
Klarna 已回覆 2025年1月15日

We’re glad to see that the app is now successfully installed and the placements look good on your website!

We truly regret that your initial experience did not meet ...

2025年2月26日

Usless app if you using it with shopify payments, you still need klarna account to show klarna message...

Shop By Júra
立陶宛
使用應用程式 4天
Klarna 已回覆 2025年2月27日

Hello!

We regret to hear that you had trouble setting up the app - the expected behavior is that the app will connect even when you are using Klarna via Shopify Payments. ...

2025年2月15日

Schlimmste Installationserfahrung. Ich versuche seit einem Monat, es in meinem Shopify-Shop zu installieren, immer noch ohne Erfolg. Schreckliche Unterstützung. Tagelang vergehen, ohne zu antworten. Wenn sie antworten, scheinen sie nicht zu wissen, wie sie das Problem lösen sollen, indem sie verstreute Fragen stellen, um Zeit zu sparen. Nach einem Monat und nachdem ich alle Unterlagen eingereicht ...

VacuumFit
德國
使用應用程式 大約1個月
2024年11月22日

With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service?
We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided ...

Fashiva
英國
使用應用程式 大約2小時
Klarna 已回覆 2024年11月26日

Hello! Sorry to hear that you are having trouble with your account. Please reach out to our merchant support at merchant@klarna.com for support on this topic. Once you have ...

2024年10月30日

Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.

The Foalyard
英國
使用應用程式 4天
2025年2月28日

Wtf...i lose my time.

Glua
義大利
使用應用程式 1天
2025年1月5日

Thought we'd be able to display this on our product pages after the Shopify integration. We thought wrong...

Canine Culture
英國
使用應用程式 2分鐘
Klarna 已回覆 2025年1月15日

We would love to help you resolve the issues you are facing adding the placement on your product pages. Please reach out to us on merchant@klarna.com so that we can help you ...

2024年9月10日

The wrost damn setting experience I have ever had! (Store 2.0)

The banners are not responsive, it cant be fixed on top, it's basically useless.

It's absolutely terrifying how little effort has been put into making this thing work.

Vime
義大利
使用應用程式 大約9小時
Klarna 已回覆 2024年9月12日

Thank you for you review. We would love to take a look into this to see what your experience is and support you with the installation. Please could you reach out to us on ...