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UPDATE: 10 days later I had a reply back although the person didn't know what the problem was. After highlighting that to them, someone else replied which didn't appear to know either but at least quoted Sara Nyrönen (Delivery Manager) in. Sara eventually replied and was very helpful.
Essentially, we created a Klarna account ourselves before Shopify coming up with its own integration. Due to the integration, I believe that a second account was created automatically behind the scenes, but Klarna couldn't detect the correct one to use.
Sara shared with us the correct Merchant ID which worked right away.
Hopefully this will help somebody, both help desk and customers.
PS. I don't know how it works now, 6 months later, but I believe the app should have at least a clear notification about this scenario and how to address it (e.g. raise a ticket with this specific request).
INITIAL REVIEW Oct 2024: Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :(
I have contacted merchant@klarna.com three days ago without an answer.
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are
not compatible with Shopify’s latest checkout. They will no longer be
available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Hi FROGSHOP,
Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at:
https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/
We've been sending emails about this deadline also, but our apologies if those haven't reached you.
Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.
Thank you for your review Sabersmyth. We are continuing to try to improve the app, particularly based on recent updates by Shopify for Online Store 2.0 (https://www.shopify.com/partners/blog/shopify-online-store). We'll try to make the app less clunky in the future!
Doesn't work anymore,everytime open it just say"An error has occurred".
No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone?
Update:
A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.
Hi Uditerboard,
We're sorry that you've been experiencing problems with the Klarna app blocks. The availability of these app blocks can be affected by the theme used by your store, as not all themes follow the default Shopify architecture.
Our Merchant Support team will be reaching out to assist you with getting this set up for your store.
Very good does exactly as described once installed correctly and support is very helpful so recommended.
Hi Harper Kendall,
Thanks for the review & recommendation!
Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page
Endorfin - Thank you for the positive feedback. We appreciate your business!
The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?
Hi Eclissi Gioielli,
We have sent you an email from skosm@klarna.com in order to check this out with you.
I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.
Thank you for the review! Sorry to hear you've had a little difficulty replacing the placements tags. If you're looking to update / customise the placements, you'll need to log into the Klarna merchant portal. These are dependent on the Shopify theme you're using. You can find more information including the App Support Guide and an installation video here: https://www.klarna.com/international/business/shopify-on-site-messaging/
Alternatively you email skosm@klarna.com and our Support team will be able to talk you through the process. We hope this helps!
This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.
Thank you McRichard Designer Brands for this review. Our reviews confirm that on-site messaging help customers know what payment options are available in a store, which increases conversion for stores. If support is ever needed with this app, our team is available to help via skosm@klarna.com
Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(
UPDATE: MARCH 2023
Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.
Hi Farer,
Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.