Overall rating
2.6
Counts per rating level
  • 40% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 37% of ratings are 1 stars
September 15, 2020

I do not understand the current rating! The Merchant support was awesome, really friendly and helpful.

mrssmile
Germany
24 days using the app
Klarna replied September 15, 2020

Thank you mrssmile for the positive review. We're happy that we could help and that the app is working well for your store.

Edited August 31, 2019

It's very frustrating when developers assume everyone is a tech genius and think we don't need the help.
So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle.
It wasn't long before they had this Impressive application running smoothly.
Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna

Bykie
United Kingdom
16 days using the app
Klarna replied August 26, 2019

Hi Bykie,
We do want to support you to get the app working for your store! Our apologies for the delay.

Regarding the broken images for on-site messaging, please check if you are selecting one of the "Product Detail - Price Detail" placements in the "Select Placement" dropdown within the app. Those are the dynamic placements intended for product and cart pages. Other placements (e.g. LearnMore) are static content, and thus a better fit for Home pages. You can view all of the available placements in the Klarna Merchant Portal (under "On-Site Messaging" -> "Placements").

Regarding getting placements to display, please verify the Ad Positions are active in the app and then make sure the position on the page is appropriate to attach a CSS element that doesn't give an error. I've requested partial access to your store to help make sure you can find a good position.

Also, to fix the broken image on the Klarna Payments page that is after the Shopify checkout, please upload your logo in the Klarna Merchant Portal (under the Branding section). (That image is not configured via this app, as this app only applies to the Klarna on-site messaging. )

October 18, 2022

I had some initial difficulties in making the installments visible in the product sheets. Klarna's support intervened immediately and resolved the problem quickly. Now everything works fine.

Enerimonsters
Italy
12 days using the app
Klarna replied October 18, 2022

Thank you Enerimonsters for this great review! We appreciate it. Glad to be able to help!

April 8, 2022

Love Klarna! Rob from the support team was super helpful with integration. I hope this really helps us boost our sales!

Brixton's Baddest Skateshop
United Kingdom
10 days using the app
Klarna replied April 8, 2022

Hi Brixton's Baddest Skateshop,
Thank you for the fantastic review, we're glad you're loving Klarna!
Our Support team are happy to help with an queries in the future

January 18, 2021

Having struggled to get it working Mimmi helped me to resolve all of my issues in just one email. Great support.

Vegan Supplement Store
United Kingdom
8 days using the app
Klarna replied January 18, 2021

Thank you Vegan Supplement Store for the great review. We agree that Mimmi is a superstar!

November 30, 2019

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

337 BRAND
United States
8 days using the app
Klarna replied December 1, 2019

Thank you for the great review! We're happy to help you and any merchant who needs support!

November 24, 2021

App innovativa, un nuovo metodo di pagamento che rivoluzionerà le vendite. Integrata alla perfezione con il nostro tema e supporto molto disponibile per aiutare a qualsiasi problema.

HQtecno
Italy
5 days using the app
Klarna replied November 24, 2021

Ciao HQtecno,
Grazie mille per il feedback.
Qualora in futuro doveste avere bisogno di ulteriore supporto, siamo sempre a disposizione!

Hi HQtecno,
Thank you so much for your feedback!
If you do need any help in the future please just drop us a message - we are always happy to help!

April 15, 2021

Easy to use the app, great support, quick response times.
I couldn't figure out how to place the add on the product page but the team helped me sort everything out!

Aerify
United Kingdom
4 days using the app
Klarna replied April 15, 2021

Thank you Aerify for the great review! Klarna support is always happy to help you or any merchant whenever needed.

November 30, 2021

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

Be-Dazzling by Sparkle Supplies UK
United Kingdom
4 days using the app
Klarna replied November 30, 2021

Thank you for the great review! Happy we could help this time, and anytime help is needed!

November 2, 2020

The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!

indiesattic
United Kingdom
4 days using the app
Klarna replied November 2, 2020

Hi indiesattic,
Thank you for the great review! We appreciate you taking the time to share your feedback about the app and Mimmi. We agree that Mimmi is doing a great job!