Klarna On‑Site Messaging

Klarna On‑Site Messaging

Free to install
Rating (3.4)
161 reviews
76 reviews
Overall rating
Counts per rating level
  • 47% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 32% of ratings are 1 stars
76 reviews
September 25, 2020

I had an issue with the Klarna messaging positioning on my product page when I updated my theme. Very helpful and quick response. Sorted. Highly recommended.

Alfie Reid
United Kingdom
Time spent using app: Almost 2 years
Klarna replied September 25, 2020

@AlfieReid - Thank you for the positive review. We very much appreciate it.
Nicholas @ Klarna

Edited September 22, 2020

Mimmi in Merchant Support was very helpful and sorted a technical issue relating to the app install for us very promptly and efficiently.

United Kingdom
Time spent using app: 3 days
Klarna replied September 22, 2020

Hi Raffaelina,
Thank you for leaving this great review. We're glad you are pleased with Mimmi's support. She's a gem!

September 17, 2020

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

UpCircle Beauty
United Kingdom
Time spent using app: About 6 hours
Klarna replied September 17, 2020

Hi UpCircle Beauty,
Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!

September 15, 2020

I do not understand the current rating! The Merchant support was awesome, really friendly and helpful.

Time spent using app: 24 days
Klarna replied September 15, 2020

Thank you mrssmile for the positive review. We're happy that we could help and that the app is working well for your store.

August 31, 2020

The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!

United Kingdom
Time spent using app: About 1 year
Klarna replied August 31, 2020

Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.

August 24, 2020

The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle.

Thank you.

The Decor Brand
United Kingdom
Time spent using app: 6 months
Klarna replied August 24, 2020

The Decor Brand -
Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to our merchants.

August 17, 2020

The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.

The Original Tea Company
United Kingdom
Time spent using app: 1 day
Klarna replied August 18, 2020

Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.

August 17, 2020

This app was a bit difficult to use at first, however when i reached out to customer support they were very helpful in setting up the features that i requested and were generally very helpful with other queries that i had, and now everything is running smoothly :)

United Kingdom
Time spent using app: 4 months
Klarna replied August 18, 2020

Thank you for the kind review TheLifestyleHut! We're glad everything is running smoothly for you. Our team is available to help any merchant who requests support and we'll keep working hard to earn more great reviews and create happy merchants.

January 4, 2020

Can't be more happy with how easy the whole Klarna integration was.
Thank you for your amazing product.

United States
Time spent using app: About 2 months
Klarna replied January 5, 2020

Thanks for the great review! So happy that you experience was good and we're always here if you have any questions or issues.

November 30, 2019

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

United States
Time spent using app: 8 days
Klarna replied December 1, 2019

Thank you for the great review! We're happy to help you and any merchant who needs support!