Klarna On‑Site Messaging , 169 reviews

Overall rating
Counts per rating level
  • 45% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 34% of ratings are 1 stars
March 8, 2023

App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app

Honesty Sales
United Kingdom
Time spent using app: 7 days
Klarna replied March 9, 2023

Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store.

Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.

February 25, 2023

Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.

Elena Velez
United States
Time spent using app: 5 months
Klarna replied February 26, 2023

Hi Elena Velez,
We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.

February 25, 2023

I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website

Time spent using app: About 22 hours
Klarna replied February 25, 2023

Hi Yakeros,
We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email skosm@klarna.com and our team will work with you.

February 8, 2023

impossible to install itry and cant made it visible on my ebsite also not see any support sad

Time spent using app: 5 days
Klarna replied February 8, 2023

Hi IrenFaber,

Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing

February 3, 2023

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

United Kingdom
Time spent using app: 34 minutes
Klarna replied February 4, 2023

Hi Biofusions,
Our support team will happily help you get this app working for your store if you email skosm@klarna.com

With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so.

Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.

February 2, 2023

Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(

United Kingdom
Time spent using app: 8 days
Klarna replied February 2, 2023

Hi Farer,

Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.

December 22, 2022

Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte


Time spent using app: 31 minutes
Klarna replied December 22, 2022

Hi bolddesignz,
While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at skosm@klarna.com, someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!

October 28, 2022

I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do I install and use klarna? I sent a message to support yesterday and have not been answered yet either... They have already started badly in several aspects to be a company would be. I hope they help me and that they improve this outdated and confusing system of yours. Translated with www.DeepL.com/Translator (free version)

United Kingdom
Time spent using app: 4 days
Klarna replied October 28, 2022

We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days depending on the case load.

This app does support Online Store 2.0 though, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Hopefully you can share the details of the notice via the case emails so that we can clarify that, and provide any other support needed.

October 11, 2022

App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.

Aurora & Co.
Time spent using app: 3 days
Klarna replied October 11, 2022

Hi Aurora & Co.,
We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing skosm@klarna.com

July 12, 2022

Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?

Time spent using app: 6 months
Klarna replied July 13, 2022

Hi Haushaltsparadies,
This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app.

If you need support, our team is happy to help, available at skosm@klarna.com