Klarna On‑Site Messaging

Klarna On‑Site Messaging

by Klarna

Promote interest-free installments and pay later payment plans

Overall rating
2.7 of 5 stars
Based on 24 reviews

  • 5 of 5 stars
    29% of ratings are 5 stars
    (7)
  • 4 of 5 stars
    8% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    8% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    13% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    42% of ratings are 1 stars

All reviews

7 reviews

337 BRAND

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

Developer reply

December 1, 2019

Thank you for the great review! We're happy to help you and any merchant who needs support!

House Perks

Perfect!!!! This app makes my customers aware of how affordable my products can be with the help of a finance plan. Leaving nothing to the imagination but planting a seed that will reap, MORE SALES!
THANK YOU KLARNA

Developer reply

November 21, 2019

Very happy to hear you've been enjoying On-Site Messaging! Should you need any support, do reach out to us.

WildBounds

Was unsure about installing it given the poor reviews, but it worked a charm for us! Easy to set up, nice options for placement. Easily customisable. Highly recommend!

Developer reply

November 9, 2019

Thank you for the great review! We want all our app users to feel the same, but if there are any questions or issues, we're here to support.

Bella's Discount Furniture

This is one of the best apps ignored the bad review it will bring sales right away easy to set up or if you running into problems you can Contact their customer service on the phone or email and they will help you out or even set it up for you , we were using it for 9 months on our website if you want to see it live on website go to our website mybellas.com and go to any of our product to see on product page and we have set up on site messaging in the shopping cart too just have to add item in the cart to see the messages and if you go on their website and logging into your account they have more options to choose from for on site messaging

Developer reply

October 23, 2019

Thanks for the great review! So happy that you've been enjoying the app, and we're always here if you have any questions

HampaBambu

Works great! Little bit of struggle when installing.. A big improvement would be if there would be a recurring payments app for Klarna <3

Developer reply

September 13, 2019

Thanks very much for the review and nice rating; we appreciate it! We are continually working to improve our Klarna + Shopify integration and recurring is on our radar.

Bykie

It's very frustrating when developers assume everyone is a tech genius and think we don't need the help.
So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle.
It wasn't long before they had this Impressive application running smoothly.
Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna

Developer reply

August 26, 2019

Hi Bykie,
We do want to support you to get the app working for your store! Our apologies for the delay.

Regarding the broken images for on-site messaging, please check if you are selecting one of the "Product Detail - Price Detail" placements in the "Select Placement" dropdown within the app. Those are the dynamic placements intended for product and cart pages. Other placements (e.g. LearnMore) are static content, and thus a better fit for Home pages. You can view all of the available placements in the Klarna Merchant Portal (under "On-Site Messaging" -> "Placements").

Regarding getting placements to display, please verify the Ad Positions are active in the app and then make sure the position on the page is appropriate to attach a CSS element that doesn't give an error. I've requested partial access to your store to help make sure you can find a good position.

Also, to fix the broken image on the Klarna Payments page that is after the Shopify checkout, please upload your logo in the Klarna Merchant Portal (under the Branding section). (That image is not configured via this app, as this app only applies to the Klarna on-site messaging. )

Pure Living Space

I was hesitant to use the app after reading the reviews, but I was pleasantly surprised. I was able to install the Klarna messaging on our product pages without too much trouble. We use the Atlantic theme. Although I wasn't able to place the messaging where I would have liked, I was able to find a spot within the product description to place it. I received an error message when I tried to place it near the product pricing information where it really belongs notifying me that there was a conflict. Typically, with this type of install, the user must modify the liquid, so it was great to have a free app that allowed me to place the Klarna message.

Developer reply

August 8, 2019

Thank you for your review. We're glad you tried the app and you were pleasantly surprised. Regarding the error, when dragging the pink box on the store preview page, the code is trying to attach to a CSS element on the page that will work across all product pages. That CSS element is how the code knows where to insert the placement code into the page. The error you received happens when the code determines that the chosen position will not work well, meaning the CSS element chosen is not a good choice across pages. The code is designed to guide to an appropriate element on the page and enable adding on-site messaging to a store without requiring you to update any code directly, but of course that isn't always simple. If desired or necessary, the app does also allow the option to instead manually enter an appropriate CSS element (under the Ad Position->CSS option).