Klarna On‑Site Messaging

Klarna On‑Site Messaging

by Klarna

Promote interest-free installments and pay later payment plans

2.9 of 5 stars(12 reviews)

Show users they can pay later

Promoting the availability of payment plans on product and checkout pages increases your sales

Personalize your messaging

The messaging can be personalized, creating a more intimate and unique online shopping experience, and more conversions for you

Control what, where, and how

Placements can be tailored to show payment plans available, or highlight promotions


About Klarna On‑Site Messaging

Sell more with personalized payment offers

Klarna has been taking the friction out of payments since 2005 for over 60 million consumers globally. Klarna allows shoppers to pay later in interest-free installments as an easy, flexible alternative to credit. The On-Site Messaging App continues the smooth journey, increasing risk-free sales through tailored messaging and showing your customers available payment plans while they’re still shopping.

On-Site Messaging is easy and simple to integrate. The app provides customized messaging ranging from banners promoting your partnership with Klarna and availability of payment options, to personalized promotions on product or cart pages. Advertising the ability to afterpay before checkout improves sales. Customers are identified from their first interaction, so the shopping experience can be tailored to suit their needs.

Let your customers know instantly how they can pay before they buy

Consumers are not always aware of the different payment plans available to them before reaching checkout. Knowing they can shop now and pay later, or split into installment payments prior to checkout, influences the purchase decision, and is a way to affirm their spending power. Not just to buy, but also how much to spend.

While your customers can pay over time Klarna pays you upfront. Your business is fully protected from fraud and credit risk, and your customers are safe too.

Capitalize on payment preferences

Payment preference is highly personal. Some people pay the same way for everything, while others choose the option best suited for a particular situation. In all cases, payment preference and communication influences the likelihood of a customer completing a purchase. The On-Site Messaging app tailors messages to previous Klarna users based on their specific preferences and the products they are looking at, while new users are informed about what payment options are available to buy the goods in which they’re interested.

How to make On-Site Messaging work best for you

1.Display Custom Payment Solutions & Promotions: Promote buy now pay later and monthly payments with promotions on product and cart pages. Klarna will display the most relevant payment option, or not load any content if a payment option will not be available.

2.Message within your Footer and Side-bar: Show your available payment methods with Klarna, as a footer or sidebar. These placements always let your users know how they can pay.

3.Available Banner Placements: Use our library of branded and payment method specific messaging on your homepage and landing pages.

Click the Developer Website link on this page if you are interested in finding out more about Klarna and our payment methods, or have not yet signed up to offer Klarna.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

Free

Overall rating
2.9 of 5 stars
Based on 12 reviews

  • 5 of 5 stars
    25% of ratings are 5 stars
    (3)
  • 4 of 5 stars
    17% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    17% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    33% of ratings are 1 stars
    (4)

Most recent reviews

HampaBambu

Works great! Little bit of struggle when installing.. A big improvement would be if there would be a recurring payments app for Klarna <3

Developer reply

September 13, 2019

Thanks very much for the review and nice rating; we appreciate it! We are continually working to improve our Klarna + Shopify integration and recurring is on our radar.

Bykie

It's very frustrating when developers assume everyone is a tech genius and think we don't need the help.
So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle.
It wasn't long before they had this Impressive application running smoothly.
Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna

Developer reply

August 26, 2019

Hi Bykie,
We do want to support you to get the app working for your store! Our apologies for the delay.

Regarding the broken images for on-site messaging, please check if you are selecting one of the "Product Detail - Price Detail" placements in the "Select Placement" dropdown within the app. Those are the dynamic placements intended for product and cart pages. Other placements (e.g. LearnMore) are static content, and thus a better fit for Home pages. You can view all of the available placements in the Klarna Merchant Portal (under "On-Site Messaging" -> "Placements").

Regarding getting placements to display, please verify the Ad Positions are active in the app and then make sure the position on the page is appropriate to attach a CSS element that doesn't give an error. I've requested partial access to your store to help make sure you can find a good position.

Also, to fix the broken image on the Klarna Payments page that is after the Shopify checkout, please upload your logo in the Klarna Merchant Portal (under the Branding section). (That image is not configured via this app, as this app only applies to the Klarna on-site messaging. )

Boss'd Up Culture

I was excited when I came across the app and I downloaded it to my Shopify store. Once I had the app downloaded it told me that I need to manually input a merchant Id. I didn't understand so I googled the issue and did not get results. I then removed app because I thought there may be a glitch. I now can't reinstall the app to my Shopify it saids the app is no longer available?

Developer reply

August 22, 2019

We hope to get you back to being excited for this app! Please open a support case by emailing skosm@klarna.com and we'll work with you to get the app installed again and working on your store.

This app allows the installation and configuration for the messaging of Klarna in your store, but a prerequisite is to have Klarna Payments active and successfully configured for your Shopify store as an alternative payment provider, per https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html

As long as Klarna Payments is active, when this on-site messaging app is installed, the Klarna API Merchant Id will automatically configured in the app as part of the install.

If you do not yet have Klarna API credentials, you can sign up at klarna.com