Klarna On‑Site Messaging

Klarna On‑Site Messaging

Free to install
Rating (3.2)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes
  • Use directly in Shopify admin

About this app

Launched

June 10, 2019

Languages

English

Convert more sales with flexible and customized on-site messaging about Klarna as a payment method

Create customized messaging ranging from banners promoting your partnership with Klarna & availability of payment options, to personalized promotions on product, cart & other pages. Highlighting buy now pay later (BNPL) options to your customers while they’re still shopping can lead to more conversions at checkout for you. We also offer a dedicated support team. First, ensure Klarna is active as a payment method in checkout and then use this app to inform customers that they can pay with Klarna.

Create customized messaging ranging from banners promoting your partnership with Klarna & availability of payment options, to personalized promotions on product, cart & other pages. Highlighting buy now pay later (BNPL) options to your customers while they’re still shopping can lead to more conversions at checkout for you. We also offer a dedicated support team. First, ensure Klarna is active as a payment method in checkout and then use this app to inform customers that they can pay with Klarna. more
  • Promote the availability of payment options like Klarna and increase sales.
  • Customize and personalize your messaging to maximize conversions.
  • Optionally extend data sharing for orders to enhance the shopping experience.

Pricing

External charges may be billed by Klarna separately from your Shopify invoice. Learn more

Free

Free

All charges are billed in USD.

165 reviews

Overall rating
3.2
Counts per rating level
  • 46% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 33% of ratings are 1 stars
February 3, 2023

I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.

Biofusions
United Kingdom
Time spent using app: 34 minutes
Klarna replied February 4, 2023

Hi Biofusions,
Our support team will happily help you get this app working for your store if you email skosm@klarna.com

With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so.

Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks

Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.

February 2, 2023

Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :(

Farer
United Kingdom
Time spent using app: 8 days
Klarna replied February 2, 2023

Hi Farer,

Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.

January 29, 2023

The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.

Luvi
United Kingdom
Time spent using app: 4 months
Klarna replied January 30, 2023

Hi Luvi,
We recommend using App Block placements for this app (https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks) for stores that have themes that support Shopify's Online Store 2.0 architecture. This enables merchants to specifically choose the desired location for each placement. Auto picking a CSS is an older, fallback option, but agreed that it can't always know the best location for any theme.

Regarding customizing placements, the on-site messaging product does offer CSS customization; more info at: https://docs.klarna.com/on-site-messaging/in-depth-knowledge/styling-on-site-messaging-with-css/ Hope this helps!

About this app

Launched

June 10, 2019

Languages

English

Built by Klarna

About Klarna

3.3 average rating

3 years building apps for the Shopify App Store

Support

Send a message

skosm@klarna.com