レビュー (3)

総合評価
1
評価レベルごとの件数
  • 評価の0%は5つ星です
  • 評価の0%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の100%は1つ星です
2026年2月4日

I used Klarna via Shopify Payments and lost both the goods and the money after a chargeback, despite confirmed delivery and full evidence provided (tracking number and customer correspondence). The customer kept the product and received a refund, while I was charged additional fees. Klarna offers no real protection for merchants, no transparent appeal process and no accountability. Support only redirects between Klarna and Shopify, with no concrete solution. This payment method shifts all risk onto the seller and is unsafe for any serious business.

Pernille
ポーランド
アプリの使用期間:12ヶ月
2025年8月15日

Glitchy. Not easy to uninstall (try to lock you in). High fees for what it is.

Seems impossible to:
1. Remove the payment option from checkout
2. Remove banner from product pages

AVOID.

Ethical Bedding™
イギリス
アプリの使用期間:約3年
2025年6月14日

WARNING! Do not use Klarna with Shopify payments! If a customer reports a return in Klarna it automatically comes through as a dispute due to a Shopify error. Even after providing the evidence with a dispute they are always automatically 'lost' because it isn't a real dispute (but created by a software error)
Check this community thread for people loosing hundreds or even thousands due to this issue https://community.shopify.com/c/payments-shipping-and/shopify-opens-disputes-for-returns-via-klarna-payments/m-p/2824337
Shopify support claim nothing can be done from their end about 'disputes' although it is their error that creates it. On our store Klarna as an independent payment platform does not create this issue, it is specifically related to it being used with Shopify payments

The Gathershop
オランダ
アプリの使用期間:5ヶ月
Klarnaが返信しました 2025年6月18日

Hi Gathershop,

Thanks for your feedback! Shopify is aware of this issue and is actively working on this with their payments partner, supported by Klarna. We hope that there will be improvements to the disputes issues in the coming months. If you believe a dispute has been mishandled, can you reach out to us at merchant@klarna.com so that we can understand the context? Thanks.

We hope that in the future you will consider updating this review to reflect your experience with the Klarna app if you are using it, which is not related to Shopify Payments.