Overall rating Based on 790 reviews
Difficult to understand, difficult to configure, non-paid payment system. A lot of useless Wicked
Think Board 2
Love Klaviyo! I cant believe we used to have a Shopify store without it.
Very unreliable and there is no support. Having a hard time with this email tool. The account is not working. Very difficult to communicate with the team. The response time is very slow.
Not responding - Its been over 2 days without hearing from staff. Waiting to hear from them is very difficult as there are pending emails - abandonment cart emails.
Team hard to get a hold off. Not responsive. The account was disabled. Need to reactive it.
Hard to get a hold of the team. We have over 40 accounts on klaviyo and the messages are ignored constantly. They need to hire more to support their tool and software.
Sacred Life Spirit Shop
Has it's hitches, but once you set everything up, it's ready to go. Click, add, send. I've tried contacting support a few times, but never got any responses, but that's cool, I eventually figured it all out.
Could not get this thing to work. I even had my Shopify merchant success person attempt to get down to the bottom of why it was not integrating. She couldn't figure it out either.
I'm sure this works for others, but I have had more luck with the Conversio App for sending targetted emails, abandoned carts, etc.
I'm still learning but this app has everything I was looking for. Special thanks to Amanda and Evan for calling, explaining and helping. So exciting to have so many features in all in one place! :)
Klaviyo is one of our must-have apps on any store we run. It's powerful, easy to use and has many features under the free plan.