A Klaviyo error meant we broke GDPR rules. It sent a campaign to audience that was not subscribed to marketing. Consider the implications of that before signing up to their service.
Customer service is virtually non existent. After raising this issue, which is surely one of the most important service levels of an email marketing service, I had to chase them more than once for a response. For such an important issue with such big implications for a business i was horrified that Klaviyo didn't respond as a priority.
Eventually I got a two line response; they released a fix that they were continuing to monitor and they apologized for what happened.
Because it was Klaviyo's error, because they didn't immediately respond to my report, because I had to chase the status on this issue, I believe Klaviyo does not take GDPR compliance seriously. This is unacceptable to my business and I cancelled my account.
When I cancelled my account I made an official complaint identifying why I was leaving. As another example of Klaviyo's poor customer service it's been a month and i still haven't heard back from them regarding that complaint.
Samples From Mars
I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.
I used this app to connect with my list and it does what it mean to do and more plus the coaching is to the "T". It won't let you down. I will recommend it to anyone.
Takes a bit of effort to set up but is easy to do. Once you do, Klaviyo handles everything for you in a fully automated process. I've tried a few and Klaviyo is definitely the best.
Loving Klaviyo, a bit expensive but it is very useful in the long-term! Easily extract more value out of your customers and help them with whatever they need using Klaviyo - simple and easy.
The app itself seems to be doing what it should - and I think better than Mailchimp. This one has better features. But the costumer service has so far been really bad. I have contacted them for 2 weeks now and no reply. Is a bit frustrating to pay for a product, and ending up hirering people from outside to help you out...
So far so good, recommended. Hopefully i will meet my ad roas haha. Thanks klaviyo team. ... really cool tool
I first decided to get this app because it supposedly "works well" with shopify. First and foremost it is NOT that simple to understand. Customer service/support does NOT respond right away. I was suppose to launch my website today and I've had to cancel. Customers were not receiving their welcome email/coupon codes. So bad for business, I've let a lot of people down and of course I'm sure I'm going to lose sales. I just requested for a refund and I hope they do not give me a hard time about it.
The Style Hub Co.
This is an amazing application. It has made the company's email marketing initiatives easy and seamless.
I like how it's easy to manage email campaigns, flow series, lists and segments. I highly recommend Klaviyo