Klaviyo: Email, SMS & Forms

Klaviyo: Email, SMS & Forms

by Klaviyo

Everything you need for ecommerce marketing

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    76% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    11% of ratings are 1 stars

All reviews

741 - 750 of 1211 reviews


So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days.

It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one.

I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows.

What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy.

Also they really need to improve the build features of the emails. It is 2019 now, not 2014.


Cada ves que realizo un cambio la pantalla queda en blanco, y es muy complicada de usar no hay buena documentacion.


An absolute disaster of an app. I’ve had more issues with Klaviyo in the past 48 hours than I’ve had in 5 years with Mailchimp. The setup process gets stuck in a loop, the scheduled campaigns don’t send, the integrations don’t synch data properly.

I had to email support 5 times in 2 days and not once were they helpful or even friendly. Their support seems to consists of a single person who can’t be bothered to offer any kind of assistance.
When I finally managed to get my campaign delivered, it showed a big square blank instead of images. Klaviyo’s response? "It’s an Android issue, nothing we can do." Well guess what, I’m on an iPhone.

Also, take into account that your card will be charged before you even send your first email, and rates are way overpriced for such a poor experience.

Chou de Chic

Super application gratuite pour l'automatisation d'envois et le suivi de la liste d'abonnés. Utilisation facile et précise

CKB Mode

Great customer service. You are able to track many good data that you will need in the future when scaling your store.


Used the app to send newsletters. Love the templates, quite easy to use for beginners like me. Thanks!

The Parent Diary

Great App, Kaviyo is one of the best marketing automation tools I've used. I don't know why anyone would use anything else like MailChimp.

Basics Blue

Great customer service. You are able to track many good data that you will need in the future when scaling your store.


Great support from Mitch. Very easy to use. Very timely responses to emails and super easy to schedule a phone call to get questions answered.

DiP Clothing LLC

I am really enjoying learning how to create campaigns and this app really is helping me get more comfortable with sending emails to my customers. From the step-by-step videos to the templates this app is AWESOME !!!! THANKS AGAIN!