Recenze (2 927)

Celkové hodnocení
4,6
Počty podle úrovně hodnocení
  • 80 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 11 % hodnocení s 1 hvězdami
21. duben 2021

Good job on changing the install settings, now I can't install it for some reason, had no problem 1 year ago. But I guess you just don't need new customers.

Shiny SkinCo
Izrael
Doba používání aplikace: 4 měsíci
17. březen 2021

Good morning I have sent several emails to Klaviyo support for several days, but I have not received answers and solutions. My problem is when I include a product block to my email template, and the product image is not visible. These products are active and published in my store, everything works perfectly, the link and the product information, but the images of the products are not seen in the emails, I have looked for solutions in the klaviyo community and I have written in the post, I have sent emails to klaviyo but without success, no responses from Klaviyo. I need a solution please and if a script is missing tell me and I will install it, help me. I have added feeds from my catalog to klaviyo, and these are uploaded in klaviyo, but no images appear. Help me, I've been writing since last week.

THE BEST PROMO
Austrálie
Doba používání aplikace: 4 měsíci
3. květen 2022

Good features in theory but terrible customer service. Good while they're trying to onboard you - with a phone call but no follow through afterwards. It's still opting subscribers in to mailchimp at two points and it automatically opts people in if they pay by paypal. I can't get any follow up help from my original contacts despite emailing several times. I've been trying to fix this for two months now and am no further on.

Papermash
Spojené království
Doba používání aplikace: 3 měsíci
Vývojář Klaviyo odpověděl 10. květen 2022

Hello! Our support team is happy to help debug this issue for you. Keep an eye out for a message from them.

1. listopad 2019

Super confusing and not easy to use or navigate. I also keep having issues with broken links in the email and when testing on myself, do not receive the abandonment emails despite customer support saying that everything looks like it's working correctly- and yes, I check my spam folder

PetSherpa
Spojené státy
Doba používání aplikace: 3 měsíci
9. srpen 2019

My very first campaign was cancelled for no reason when I strategically planned the mailing on a specific date and time. So I lost a week on " in review" campaign that was never explained to why it was in review in the first place.

peoplesprideshoes
Spojené státy
Doba používání aplikace: 3 měsíci
27. duben 2022

Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.

Swazi
Nový Zéland
Doba používání aplikace: 3 měsíci
Vývojář Klaviyo odpověděl 28. duben 2022

Hi there. Apologies for any trouble contacting our support team. We do have a robust community forum that's a great resource when support queues are longer and I hope you have a chance to check that out. https://community.klaviyo.com/ We noticed you sent an email as well and will reply to that to see if we can talk further about the other issues you've encountered. Look for an email back soon!

28. červenec 2022

At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.

angelbrandspice
Spojené státy
Doba používání aplikace: 2 měsíci
2. listopad 2022

I can't figure out how to get my sign up form for my newsletter. I am so frustrated. It says it should work.

Healing The Hyperbaric Way
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Vývojář Klaviyo odpověděl 3. listopad 2022

Hi there! Happy to help and our support team will be reaching out shortly to address your signup form issues. Keep an eye on your inbox!

Datum úprav: 1. listopad 2021

Unfortunately, not a good introduction on Klaviyo's part and support is slow to respond, if at all. Too bad! The Shopify integration does not work either. Support says everything is set up correctly but when I want to create a campaign, I have to manually export the contacts from Shopify and import them into Klaviyo. So what is the point of installing a Klaviyo app?

Bidetlity
Německo
Doba používání aplikace: Asi 2 měsíci
Vývojář Klaviyo odpověděl 1. listopad 2021

Hi Markus, thank you for sharing your experience and questions. I'm going to connect you with a team member who will address the confusion about our integration. They will provide you with some extra guidance and answer any questions you have. We are so excited to have you on Klaviyo!

30. červenec 2019

I've been working with this app and find it to be confusing and hard to use. It doesn't update the list properly. I will be deleting the app because I'm frustrated with trying to get it to work. Also, support sucks.

Artavera
Kanada
Doba používání aplikace: Asi měsícem