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The support for Klaviyo is outstanding. All the app can do can be overwhelming at first, especially for a newbie, but my questions and cries for help were answered in a timely manner with grace and humor. I can't praise the Klaviyo team enough - they are simply awesome.
The app itself has so much power, I can't wait until I'm far enough along in direct sales to dig into all it can do and truly put it to work. It's easy to use and intuitive, built for the end users. i would recommend this app to anyone going the direct sales route.
Fairly straight forward and with plenty of support
We appreciate the 5 stars - thanks!
Great App for marketing and SMS.
We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share.
Great marketing tool
We're happy you're loving Klaviyo! Thanks for the 5-star review.
Easy to use. My only comment is it would be nice if you could update a campaign after you have scheduled it. Otherwise, I enjoy using the app.
Is it usual for the customer (me) to raise a support request and for that request to be closed within 24 hours without any response? Not the serivce I am hoping for looks to be $400USD per month....
update: Opened a second support request and again closed without being contacted....wow...smh.
Thanks for providing your feedback; We're sorry that you had a negative experience with support. I see that you have an open ticket with us, and a member of our support team reached back out to you via email on Monday. They'd be happy to answer any additional questions or concerns you have regarding Klaviyo's pricing. If you respond to their email, we'll be sure to get back to you as soon as possible.
Have used Klaviyo for several months and was happy to see a Shopify app for it.
Thank you for the 5-star review! Shopify and Klaviyo works great together!
Ease of Use 10/10
Thanks so much for your 5-star review!
muy bien, el asistente me ha ayudado a entender mejor lo que queria hacer con mis perfiles activos y me ha creado un segmneto para confirmar mi decision
Muchas gracias por las 5 estrellas! Nos alegra saber que nuestro equipo de asistencia te ha ayudado!
I’m new to Klaviyo, so I can’t say much about the system yet.
What I can say is that I just had a 10/10 experience with their live chat support, thanks to Monika J.
I had issues with our Shopify sync and email list, and Monika was incredibly patient and thorough. She not only resolved my issues but also provided additional recommendations, articles, and links to help me improve the integration between Shopify and Klaviyo.
This level of customer service makes me confident in staying as a Klaviyo customer.
Thank you, Monika J.—she deserves a pay rise, Klaviyo!