Klaviyo: Email Marketing & SMS

I've heard nothing but good things about this platform, however, after attempting to use their E-mail system for a month it's by far the WORST software and WORST customer service I have experienced in my life. Not to mention incredibly underhanded tactics by their development team to make it infuriatingly difficult to manage your customers/profiles in their system! They clearly do this so that it's hard to remove contacts ... because they charge you based on the number of subscribers you have. ie) No multiple select to remove profiles. Their profile page doesn't even auto-scroll to refresh more profiles!!! You have to manually search and click 3x into someone's profile to delete it, or create a segment which is also wonky with not enough options to delete (bots). Their customer service is ABYSMAL. If you get an e-mail back at all it may take days or weeks. Then to a detailed question you will receive a single line non-sensical answer. As soon as I can find ANY alternative I'm gone. WORST platform period.

I'm switching from Mailchimp to Klaviyo (and I should add that I've used Mailchimp exclusively for 10 years in both professional and entrepreneurial settings.) Klaviyo is the first email marketing platform where I've felt that it meets all my needs as someone who operates (and wants to grow!) an ecommerce store. It feels great to simplify!

Things I love: auto-segments for VIPs, repeat buyers, new subscribers, etc. Drag and drop editor is a breeze to work with (I found Mailchimp's editor to be so annoying and not intuitive for my workflow.) Clear integrations. Visual and drag and drop flows where you can customize automations (so awesome!) Built in sign up forms (I'm moving away from Privy for this reason.)

Things I don't love: Unclear how you can talk to a real person. I have a background in ecommerce customer service and I know first hand that being able to talk to a real person (or not) determines, to some level, your success with the new product. There have been a number of times where I'm confused by something and there's no way to reach someone directly. When you're having account issues, it's not ideal to have to wade through a knowledge base. If you aren't familiar with email marketing and the typical features, set up, list building processes, etc., this might not be the right platform for you.

come on you should try it! come on you should try it! come on you should try it! come on you should try it!

I've tried several platforms and this one offered to do so much more with regard to segmentation that I decided to switch and try it- what a mistake that was. Super expensive and what you get in exchange is a complex system and ZERO onboarding or other customer support. I'm not a newbie- I know my stuff (16 years!) - and I found it challenging - stalled at every turn. Contact support and you get referral to their online learning guides or community support - well this isn't free software (far from it- super expensive versus competitors) and if the online materials were helpful, I wouldn't have to contact tech support so much. It takes 48 hours to hear a reply to a support email - which only really kicks off the convo- it will be a week at minimum before you can resolve anything with all the back and forth (and the first line is always -"read this support article" - I did, it didn't help, that's why I'm contacting you!). Chat is not available until you sign up for the expensive plans, only to find out they still try to answer via ai (have you read this article?) then are only available with a human 9am to 5pm and IF you can get past the AI monster, there are (not exaggerating) - 76 people ahead of you in line! That will take you till 5pm when oops - you're back at AI for answers. I can't wait for the reply, by the way- they'll refer me to an article or community support.

Just installed and used for the first time. Impressed so far. I don't consider myself all that techie and I've not had any trouble. I've only heard AMAZING things about this app and its integration with Shopify, so I can't wait to dig in to the data and get going properly.

it's really easy to design communication with customer. i surprised at how easy it is. next i want to earn, by using this applications.

Now i still feel a little bit expensive. so i expect to raise my sales.

We were using this app for a month and the setup for re-targeting emails was easy enough and it seemed to be working, but was surprised to sign into the app today after a couple days of not signing into it only to find that it had completely disconnected sometime in the last couple of days (so our potential customers weren't sent emails), so I have the option to set it all up again and hope it doesn't happen again, or go with a different app..I think we all know which is the safer choice. But using the app at least was a good enough experience up until that point.

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

Very user friendly and efficient app. I was able to send a templated email within a couple of hours!

The app could be ok to work but due to the EXTREMELY TERRIBLE customer service, one will never know. I made numerous requests for a demo. All demo requests were denied (though they advertise it), leaving me to create an account, have issues, and literally nobody to assist. I tried the chat, where I got a message that I needed a paid account in order to receive help. Well my lists of contacts does not require a paid account and quite Franky, I would not need to do all of this, if someone would be willing to provide a demo.