Klaviyo: Email Marketing & SMS

I've used this app for a long time with my shop but suddenly my products stopped showing in my emails. When I reached out to customer support I was informed that in order to receive support I had to upgrade my plan. I refuse to support a company/app/business that refuses to provide free customer service. Quickly deleted this app from my account and will not be reinstalling.

I do not know why they have to keep it so hard to cancel the subscription. I've been trying to cancel the subscription for a month and I am still going to be charged for the next month. Stay away from this app.

Horrible Support! I had to send an order confirmation to my clients and it took almost 5-6 hours to upload the lists. After all that hassle when i hit send, this useless app says account disabled and they'll have to verify before ic ould send email. what a waste of freakin time! please use the BCC feature in your Gmail. That does a lot more than this useless piece of ....! Worst part is they take forever to respond to support requests!!

So far its been a terrible experience. The setup process is far from 'easy or automated' we have lost about 40,000 subscribers during the setup due to an error message that opt out subscribers. In the setup process is mainly a sales person taking payment and then leaving links for you to read how to do the setup yourself which is far from being easy.
We had 40,000 subscribers opting out from an error from Klaviyo which Shopify experts confirmed its on their end but instead of trying to help all the technical experts done is trying to find more reasons why its not their fault. The system has loads of options, but requires to read lots of articles and links which is very hard to do while running a business. The support has an average waiting time of 20-30 minutes (even for urgent stuff). The dedicated person helping Is mainly for 2-3 calls during the first month of the setup which is crazy as there is so much more required. Anyway, far from what's advertised and not really the market premium service provider (but it is the most expansive one).

Amazing tie into customer behavior and ability to market to our customers. Seeing behavior in realtime and ability to schedule variations . WOW!!!

I’m writing this review a week in. I actually think in the long-term this will be a good app for my store. But the on-boarding and customer service has been very disappointing. First, be aware that Klaviyo customer service is run by chat. I’ve had to enter the queue for that chat three times, the first two because I missed my moment to chat. The queues are upwards of 30-50 people long, which takes 30-45 minutes. And if you miss your window, you get back in line. It took me three hours in total to get a response. Second, while sales people were quick to respond in order to get a signup, they’ve all but ghosted since. For example, I emailed about my help-chat challenges and I heard nothing back. Third, they suggest you sign up for a paying account way too early. I HIGHLY recommend getting your customizations set up first. Klaviyo WILL start sending their own newsletter sub confirms, whether you’ve customized or not. All in all, I’d break it down like this: on-boarding and help desk 2/5; platform potential 4-4.5/5.

They called me because I left a bad review. They said they would happy to answer any questions I had but they said they were unwilling to help show how to put together campaigns. Its just another half-hearted attempt to placate someone for a bad review. I don't appreciate the dishonesty when you sign up for a live workshop and sign you up at a certain time to find out it s a prerecorded video.

I was looking for an app that would help me with my email marketing and I found Klaviyo. The ease of using the app is awesome simple yet structured in a way for beginners as well. I really like this app a lot I was able to send my first email marketing campaign, now I am just waiting for the results. Thanks Klaviyo for making my life easier with your app.

When I speak with reps from other apps they rave about Klaviyo, but I'm guessing they have not gone through the onboarding process. We were assigned an onboarding specialist, but they don't help you much with the technical stuff. She's just a project manager, essentially who assigns all the tasks to you. Really great sales pitch, but you feel high and dry after you've signed up. Update: Their documentation is really awful.

Good app but really expensive. There area cheaper options out there. Even Mailchimp is significantly less expensive.