Klaviyo: Email Marketing & SMS

Probably the best and most helpful customer service of any of the Shopify integrations we've used. Very in depth management of email marketing. We've seen a steady increase in our interaction metrics since switching to Klaviyo.

I tried multiple CRM, no one beats Klaviyo in deep Shopify integration, ease of use, and reasonably priced. I am using it in all my stores. Totally can't recommend Klaviyo enough!

Muy buena herramienta.

Incredibly great support. Easy to use app. Would highly recommend.

Great support from the team to get set up, and once done it is very easy to manage. It is easy to use and works well for my business.

Poor support!
something went wrong with my payment while having Campaign starting.
My account was suspended and my campaign+Flows was stopped. For me this is not a professional move how to treat customer and stopping flows and campaigns without any contact!! Also the support did not helped me. I am not able to pay and still waiting for support to help me. Because i can not make payment by my self. This is very very poor. I will move to another email marketing app

They have some of the best help resources, guides, articles, videos and shopify focused content to guide you. By far the best CRM platform I've come across for my business

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows.

2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

Klaviyo is great! Being able to understand my customers and communicate with them based on that has never been easier for me and our business! Truly a gamechanger for us and I'm so thankful we switched over to them a few years ago!