Klaviyo: Email Marketing & SMS

Klaviyo is full of bugs. For instance, their default email preferences update does not display the current selections of the user. When I reported this to customer support, they insisted that this was not a bug at all but rather an enhancement request. Insane! I then discovered on my own that Klaviyo allows you to create your own email preferences page, but as they explicitly say, they offer no support for it, you are on your own. After struggling on my own I got it working, only to then realize that this page is only HTTP and insecure. So I spent a day figuring out some clever workarounds to solve this but then another bug has now crashed this feature completely. I am stuck waiting until tomorrow when customer support chat is available again to fix this. Email support autoreply tells me to expect to wait 48 hours. This is just one of at least half a dozen bugs I've encountered, each of which cost me days of work to find workarounds on my own. Customer support chat can go four days in a row without being available due to maintenance overlapping with the weekend. FOUR DAYS!!! When customer support chat is down for maintenance, there is no prior warning or current alert when you try to use it. It is just greyed out for no apparent reason. When this first happened to me, I wasted an hour trying to figure that out before giving up and switching to email support. The only reason I don't totally regret picking Klaviyo is I suppose other platforms could be worse or have their own set of issues. If you like frustration, you will love Klaviyo.

UPDATE: I am leaving at 2 stars because when Klaviyo works, it does the trick. But I am back to spending days getting their preferences pages working. After 18 months, it spontaneously broke and I am back to this nightmare. Klaviyo support has given up solving their bug and has asked me to use Cloudflare community postings for help in solving this.

After using Klaviyo for less than a week, everything looks good to succeed. We have automations, campaigns and integrations done.

De momento la aplicación me satisface plenamente.
Sabía que era muy completa y pensé que iba a ser compleja de usar pero creo que es bastante intuitiva.
Por ahora, seguiré con Klaviyo.

Klaviyo is one of the best platforms around and the customer service is top notch. From the smallest detail to the biggest problem imaginable, they always seems to assist in ensuring my email program is running on all cylinders. I would recommend 1000 times over!

Great app, fresh insight and helpful

Great experience and easy to use

A fast and detailed feedback on my question regarding the trigger in a flow.
Thanks to the Klaviyo team!

So far, so good!

We set this up and converted our first abandoned cart with the first follow up email.

Since we are 1 for 2.

I do wish I could find some more resources on setting up flows that have converted in the past. I guess that is the secret nobody wants to share though :)

I listened to a great podcast from May 2015 - the My Wife Quit Her Job Poscast, and two guys run a business and require Klaviyo for any customer before they agree to work with them.

This is super easy to use and we love it.

Klaviyo is arguably the most advanced email marketing tool for shopify owners. However, it is not perfect. Actually, far from it. It is incredibly buggy and "lazy". For example, when you update an email in a flow (automation), you cannot back-propagate previous customers if you have used dynamic discount code in the flow. Solution? The tech support told me to "remove the code, back-propagate and the re-insert the code". So this expensive software cannot automate such a tedious, non-high-intelligence-required but error-prone-if-done-by-human action?! This is the most incredibly lazy piece of software! And this is only one out of many examples. But until competitors catch up in functionality, I'm stuck with it. *hint hint, competitors, hurry up!

Best email software to integrate with Shopify - Hands down. I would highly recommend to anyone looking to start email marketing to use Klayvio.