Klaviyo: Email Marketing & SMS

I was hearing about Klaviyo from several successful peers, and at the same time, disenchanted with our declining mailchimp performance. I made the switch and WOW to the deep customization. A lot of great tutorials & the platform is very user friendly.

Extremely user friendly for a beginner. Having just launched my store in October, being a one man team learning all aspects of the business, Klaviyo is priceless for me.

I have previously been a big fan of Klaviyo, but this year it has been impossible to get tickets solved. Most of the time there is no reply or a useless macro reply.

Phenomenal. Extremely customizable. Wide range of applications. The most impressive application I've ever installed!!!

I love love love this app. I use it to help design my emails and its amazing. everything is pretty much pre-thought out for you. All you do is plug in your pics and words.

I am a novice at this type of work. Klaviyo's support has been great and has kept me on the right path. They provide practical help and solutions and get in and help you complete your projects.

Very Easy to navigate and track email flows. Would definitely recommend to another store owner looking for an efficient, cost effective marketing solution.

Used the app to send newsletters. Love the templates, quite easy to use for beginners like me. Thanks!

I just set up my campaign and when I tried to launch it Klaviyo showed me an error message saying that my price plan could not be sent to more than 500 emails knowing that I had just bought the price plan at 20$. It then shows me the possibility of switching to a package and it was written 0.00$ so I accept and I receive the invoice with 130$ paid... I refuse this payment, please refund me!

I run several stores on Shopify and I use Klaviyo for all of them.

Klaviyo makes it easy to setup "flows" and I love how easy it is to segment customers and visitors.

But Klaviyo's support response time is awful. While their representatives are knowledgeable and helpful, it takes 24-72 hours before I can get a reply to my emails. And there is no phone or chat support.

This really becomes a problem when you have a campaign needs to run the same day but something is not working correctly.

For instance, I'm using a "product data feed" in one of my campaigns which pulls through products from my store. I have it set so 3 products pull through in the email; however, only 2 products are pulling through. I started a support ticket with Klaviyo over a week ago. With 24-48 hours in between emails, it takes forever to get something resolved. In this case, they simply quit responding last Thursday.

I'm switching back to MailChimp due to the support issues. It's too bad really, because Klaviyo is so much better on so many levels.