Klaviyo: Email Marketing & SMS

not user or beginner friendly at all. the tutorials are very long winded and dont offer much help. I dont see how this app has the rating it does. very difficult and confusing to set up

I don't know much about marketing but this app has been very helpful. Its step-by-step process has made it really simple to create campaigns and establish flows. Only 4 stars though because I submitted a question to support and no one got back to me. I was able to figure it out eventually though.

I can't figure out how to get my sign up form for my newsletter. I am so frustrated. It says it should work.

Klaviyo is a complete game-changer. I had compared this to other email marketing apps and this one takes the cake. Super user-friendly. I am a first-timer and it was so easy to build flows and campaigns.

This APP is really nice team! They are honest, trustworthy, considerate partners, I am eager to recommend to anyone!

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

I'm a small business signed up to a PAID plan but cannot use Klaviyo because I simply cannot get any support at all. I've tried for weeks to get some basic onboarding assistance. Every time I manage to get a meeting booked in with someone from Klaviyo, they always cancel either at the very last minute or whilst I'm waiting for them to attend the meeting. They don't seem to cater for the Australian market (ie. all meeting times are US based) and I suspect that's why their 'support' team consistently cancel when the meeting is even close to AUS business hours (Note: I've even tried to attend in their own time zone however and still been stood up). A lot of time and money wasted so far with no result.

I used it one time and after I deleted the app, I was charged for 70USD even tough we were not using it anymore. Be careful.

Love Klaviyo! Got up and running quickly as a new small business. My first campaign is scheduled for today and was able to get my Abandoned Cart and Welcome Series live!

Difficult to understand art the beginning. It gets easy then.
It gets the job done. Templates are good.