Klaviyo: Email Marketing & SMS

Great product, only they seemed to have stopped developing. Product hasn't had any new features lately, customer service is slow, but mainly the price is bothering me. Every extra 500 people in your account costs $25 a month extra... I first need to recoup my Klaviyo costs and then hope I can make some profit of the emails. I would have expected the costs to decrease relatively when getting more subscribers, but it's just linear.

Great potential, weak execution.

They keep charging you even if you uninstall their app, every other app on shopify automatically cancels subscription when you delete it. Wanted to delete Klaviyo on my old store and start working with it on my new store but I won't use it ever again after this.

Super robust platform, and very helpful sales team. They setup flows for us, and it was easy to follow their lead. I'm looking forward to optimizing our email sends with this solid platform.

Removed this app from the store but they are still billing me on a monthly basis. DO NOT USE!!!!!!!!

While the functionality, in theory, is excellent as it allows for more sophisticated segmentation and automated flows than most mid tier email platforms will allow, the execution is shaky.

The team clearly has an admirable mission in mind yet feels incredibly junior and not too professional.

We have encountered numerous hiccups, such as the most recent example:

We were unable to send an email blast. After reaching out to support, we received an email stating that there was (an unannounced) scheduled maintenance. When we mentioned that it would have been good practice to alert businesses of this scheduled maintenance in advance, this is the reply we received:

"I've shared this feedback with the team and I believe they felt it would have been a smaller or lesser noticed UI experience. Again, we're sorry for the maintenance and inconvenience. If you need anything, please let us know!"

Clearly, it is never Klaviyo's fault. They refuse to take responsibility and place the customer at the center of their business model. This is a company run by very talented children who have yet to grow up and understand that fun functionality must be cooked up with one, and only, purpose in mind–serving their clients.

Update: I am now taking my business to Omnisend. They provide all the functionality of Klaviyo and more. Moreover, they are customer centric and understand that they are in a service oriented business.

Great apps, improve my marketing email. Boost my sales and sales funnel. Really recommended for newbie

Really easy to set up, account manager contacted me to help with any questions I had, great tutorials on the academy. Brilliant app!

The Klaviyo App has been great for us in collecting newsletter sign ups, set up forms and conversion pop ups. There is a learning curve to really get the most out of the platform but I have found it to be fulfilling all of our needs (on the free version). We will certainly keep using it and, when the time comes, switch over to the paid version to continue our growth.

Absolutely love the customer support and the app is the best in the game

Klaviyo is great the automated flow is easy to set up for a specific email flow and the templates are awesome.