Klaviyo: Email Marketing & SMS

I’m unable to find documentation around setting a confirmation email for my subscribers, I’m very confused by their plans. I have a lot of subscribers and before importing them, It looks like I would be charged may 100s of $ per month to hold them. I wasn’t able to find documentation on these issues.
I’m getting logged out regularly of my account and keep getting Captcha anytime I want to make a change. I’m not sure how to proceed. It’s also very time consuming to always keep login in, doing the two factor authentication and then doing it all again the next time I want to see the dashboard,. It’s a very tough experience I must say. It’s a nightmare to navigate the UI, I’m unsure which menu does what and I’m confused by the offering.
The error messages are also unclear and the documentation incomplete, I was unable to progress with setting this up properly. I hope I can get help. If we can get the login issue, the billing issue and the missing documentation issue I’ll update this review. Thanks and I hope you can improve your app.

Same Problem with support. Need a filter based on tagged orders not customers. Not very helpful.

I had high hopes but am very disappointed. I really hate Mailchimp and I needed something much better. When I first talked to Klaviyo (before I paid $400 fee) they were super nice, friendly and helpful. As soon as I paid my rep (Kaleigh) forgot to send me an invite to a conference call and didn't even schedule me in. I was sitting there like an idiot trying to get a hold of her because my entire schedule that day (a very busy day) revolved around that phone call. Finally she got on the phone and was rude and passive aggressive throughout that entire call and just tried to get rid of me because she double booked other calls. I almost canceled my subscription at that point. They gave me a different rep (Alex) who actually was quite amazing - so helpful, knowledgeable, super friendly, hard to believe both people work for the same company. So I made a mistake of not canceling my subscription. Today I was trying to create my first campaign and already ran into issues. I don't like to use the word ugly but I can't find anything else to describe their email templates. Just hideous. Even mailchimp was better. Very disappointing. I tried talking on their chat support (because even for $400 a month you don't get to talk to them on the phone) and Sammy - the person who was helping me was apparently from team Kaleigh - another passive aggressive jerk. I am going to speak to Omnisend today about switching because I have just had it with these guys. Which is too bad because I think they have a lot of good features (automation, segmentation, etc. etc.) and they have at least one competent product specialist (Alex) but in general UI is not that great and I don't see why I need to pay so much money just to have someone be so rude to me. I can get it for free.

I recently fired Mail Chimp and had to find another company quickly. Klaviyo was recommended and I am very happy with the switch. It is intuitive to use with good tutorials for support.

This is a easy to use email app that makes emails look great. Found it hard to add my contact list already signed up via the password notify page to a list though. Had to manually add everyone which was a pain

wat of money i suggest not use this app

Easy to use app with very nice features. I use it for my Shopify Newsletters and it works really well.

Es una aplicación completa y bastante funcional. Tiene una curva de aprendizaje media-alta, pero cualquiera que pase el suficiente tiempo usándola aprenderá todo lo necesario para un buen marketing de correo electrónico. Recomendada para todo el mundo. No puedo quejarme absolutamente de nada.

i use this app. i believe that is the best for email marketing. i definitely suggest it. also has amazing features

This is less than 1 star I will never use it again
I have been designing my campaign the whole day then it sent an empty template to all my customers!!