Rezensionen (2.338)

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 77 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
7. Juli 2021

I wanted to use their SMS service for my business. once i signed up i was contacted through email be a Klaviyo Rep named Azita to set up a call, which I did for the same day. When Azita called me I was able to tell right away that she has zero interest in answering my questions and just calling as job duty. Any question i had she replied with someone will contact you regarding your question. 4 days went by with no communication. I sent Azita 2 more emails with no replies. STAY AWAY FROM THIS COMPANY!

SneakerUnionUSA
Vereinigte Staaten
4 tage mit der App
Klaviyo hat geantwortet 9. Juli 2021

Hi SneakerUnionUSA! So sorry to hear about this back and forth. It's certainly not reflective of the way you deserve to be treated. Someone from our team should already be in touch with you to try and resolve any questions you have.

Bearbeitet am 31. März 2022

The text constantly comes up different when we are doing a test for a newsletter(sent to mobile devices) also when doing a pop up form it comes up with an error "Unable to detect that signup forms are successfully installed on your site." even though we have integrated Klaviyo with Shopify. we contacted customer service twice through email a few days ago but no one has responded. The customer service is not reliable.

Trippy Trades
Australien
4 tage mit der App
Klaviyo hat geantwortet 1. April 2022

Hi Basel, I appreciate you providing your feedback via review. Our Support team is experiencing higher than average wait times, however, we are more than excited to help you resolve this issue. Please look out for an email shortly from the team eager to help!

13. Juni 2022

Ich komme mit einigen Dingen nicht zurecht, Live Chat gibt es nur bei kostenpflichtigen Plänen, auf Support E Mails wird leider nicht geantwortet. Nun wollte ich einen kostenpflichtigen Plan abschließen, leider wird meine Kreditkarte aus welchen Gründen auch immer, nicht akzeptiert und meine VAT ID ist angeblich ungültig. Das war es dann wohl mit Klaviyo, schade, der Umfang der App ist sicher toll, aber ohne Support für mich nicht umsetzbar.

Pomppa Shop Deutschland
Deutschland
3 tage mit der App
18. Juli 2020

mauvaise application, ça bloque et n'envoie pas e-mail de confirmation plusieurs tentatives et mail mais rien qui bouge..............

grand câlin
Frankreich
3 tage mit der App
7. November 2019

I have had some issues with integrating Claviyo with another app. So I've sent an inquiry to their support team. Guss what? They replied after 6 hours with an empty email. No wonder they have low ratings here. Other apps have free live support where they can even write code for you within minutes for free. Great room for improvement.

Laughing Pet
Kasachstan
3 tage mit der App
25. Oktober 2023

They disabled my account after 5 minutes of using it. After contacting them, they send me to the Terms of Service when I didn't even have time to make changes to my account

Souvly
Polen
Etwa 17 stunden mit der App
23. März 2020

If you are using this on multiple stores, or doing any sort of switch, reinstallation, it is an absolute nightmare.
They have the most counterintuitive design and setup.
I don't trust letting them handle thousands of my email list, so would rather pay higher for a better email marketing app

Home Refinery
Kanada
3 tage mit der App
9. August 2019

Absolutely the worst pricing structure and cancellation process. It is all laid out for them to make money.

Please avoid using this app if you don't want headaches!

JiveTurtle
Vereinigte Staaten
3 tage mit der App
8. September 2021

edited the content for an afternoon, but the app can’t be used as a result, please tell me why? Is this software downloaded to let him acquire our customers?

Doublee_CaDA
China
3 tage mit der App
26. Juni 2020

The trashiest app out there. Download Omnisend or Abandonment Protector. ABSOLUTELY NO CUSTOMER SUPPORT. I mean ZERO SUPPORT. After some time, the app even stopped opening and showed an error upon clicking it, I tried to reinstall it but the error persisted. Just sucks guys. Don't waste your time, there are way better apps out there with amazing customer support like Omnisend.

Go Schwifty!
Vereinigtes Königreich
2 tage mit der App