Klaviyo: Email Marketing & SMS

I spent hours creating campaigns and when I needed to have it sent for at a very specific time- it did not let me and said there is a bug they are fixing at the moment. Super frustrating

I first decided to get this app because it supposedly "works well" with shopify. First and foremost it is NOT that simple to understand. Customer service/support does NOT respond right away. I was suppose to launch my website today and I've had to cancel. Customers were not receiving their welcome email/coupon codes. So bad for business, I've let a lot of people down and of course I'm sure I'm going to lose sales. I just requested for a refund and I hope they do not give me a hard time about it.

very poor support. we send them emails but there is no reply from their side. we regret adding there app.

No funciona bien.La paguina se queda colgada cada momento. No se puede volver a reinstalar con lo cual el problema no se puede solbentar...nada, no la recomiendo para nada

Each email sent out to people has something like 'from klaviyo' written at the bottom. This makes it look tacky and unprofessional. I would definitely change my review if this was't there.

very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account

I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.

Pop ups are still visible after uninstalling. There is nothing on the website that could help solve this problem, I do not recommend it

Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!

I spent half a day getting everything dialed up to send emails then called their support because I was having trouble getting the email addresses into their system. They told me I could not send the emails that I wanted to send because I was importing them and there were some that didn't come from my shopify store (that came from our website's email sign-up form). Then I asked them if I could just send the shopify customer email addresses and they told me "no.".

This company is a complete and utter waste of time.