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They Steal Your Money
- They Change their Pricing Policy to Gouge their Customers by going from emails sent to active profiles, raising prices by 2x to 10x
- Despite committing to a plan, they will upgrade you without your consent and charge you
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing ...
Love the software so far. The automation is very powerful and even as a beginner in email marketing I am able to start my own flows and forms.
Support from Klaviyo has been excellent so far.
So glad to hear that you're enjoying Klaviyo. We appreciate the 5 stars!
Once you are signed up, the customer support disappears completely. I got a new device, cannot login via MFA, and their solution is for me to contact support, which requires MFA authorization. This app is not user friendly and the support is awful.
Thank you for sharing your experience and providing feedback. We apologize for the negative experience you had with us, and our Support Leadership team is reaching out to you.
Support is terrible. 24/5 live chat is unmanned through out the week. Email support is extremely slow and keeps sending useless articles. The data is helpful. The only reason we stayed is because Omnisend doesn't have A/B test for emails
Thank you for the feedback. A member of our support team has reached out to you and is eager to help out!
The support team is always super helpful! Klaviyo is a MUST. Margot with the support team has always been able to help solve any questions I come up with.
We love to hear this - thank you! Will make sure to pass along the positive feedback to Margot as well :)
I switched to Klaviyo and love it so far! Automated flows are the best. I used Grid and Pixel to set up the automation and it's increased our revenue a lot!
Danielle, was able to help us figuring out an issue with an integration and even creating a custom flow (in draft) with all the proper settings to filtering list and actions by profiles to be included in the flow.
Thanks for the 5 stars! We'll pass your kind words on to Danielle.
Support team was extremely helpful and thorough in their assessment of the issue my team was facing. Platform is super easy to use and CX is great. Highly recommend!
Thank you so much for this thoughtful review! We always strive to provide exceptional support, and love to hear the positive feedback.
Luan from Customer Service answered my query and then took total accountability for seeing it through to completion, which included talking to other departments and searching for information that other people in his organisation had... he took complete ownership of my issue. Fantastic customer service and very reassuring in a digital age when we have next to no idea who we're dealing with and ...
Thank you so much for taking the time to submit such a thoughtful review - we will make sure to pass along the positive feedback to Luan!
I am using Klaviyo for a longer time already, but have only just started to look deeper into the system and its possibilities. Once you have understood the system, it is easy to go deeper and deeper in order to optimize the newsletters and flows more and more. The support is excellent. Thanks also to Daniela, who helped me so quickly last Saturday! A clear recommendation!
So glad to hear you’re loving Klaviyo! Thanks for taking the time to share your thoughts. We will make sure to pass along this positive feedback to Daniela as well!