Rezensionen (2.330)

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 77 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
7. September 2023

Disabled my account for no reason, then sent me a questionnaire of over 20 questions about the business in order to grant access to me again. I've waited over a day to resolve this issue and wasted many hours with the customer service.

TapTec
Vereinigte Staaten
Etwa ein jahr mit der App
Klaviyo hat geantwortet 12. September 2023

We appreciate your feedback, the team has reached out to help you get this resolved!

1. Oktober 2023

I would highly recommend using another app. This one is horrible, I got this set up luckily under the free plan and I went to use a test email that I sent to myself and my account was disabled. I reached out to customer service to find out why and got some robotic answer.
The only thing I can think of is the fact I sent out two TEST emails to myself, which I still have yet to receive, and got disabled. What bothers me most about that is in the statement they sent me about anti-abuse is. They stated "You may receive performance alerts and warnings from us", I never received any notice, when I asked the customer service rep, if you can even call it customer service, I still have not gotten a response from 12 hours ago. I will be deleting from my store and using another app.

A Pet Store LLC
Vereinigte Staaten
27 tage mit der App
Klaviyo hat geantwortet 4. Oktober 2023

Thanks for the comments and we're sorry to hear you've gotten locked out of your account. It looks like the team has reached out, but needs you to respond to the latest email so we can get you back up and running.

Thanks!

16. August 2023

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

Vivid Light Bars
China
2 monate mit der App
Klaviyo hat geantwortet 18. August 2023

Sorry to hear that you're having trouble. Our team will be in touch shortly!

20. Oktober 2023

This is less than 1 star I will never use it again
I have been designing my campaign the whole day then it sent an empty template to all my customers!!

Lena
Vereinigte Staaten
28 tage mit der App
5. Dezember 2023

Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.

DRIVECLOX WHEEL WATCHES
Vereinigtes Königreich
Ein tag mit der App
Klaviyo hat geantwortet 11. Dezember 2023

Thanks for your feedback and I'm sorry to hear about your frustrations with Klaviyo. We have updated our listing to have the accurate number of contacts. I'd also recommend the Klaviyo community as a way to get answers beyond our help center and Academy options.

27. August 2023

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

Estarcase
China
11 monate mit der App
Klaviyo hat geantwortet 28. August 2023

Thanks for reaching out and sorry you are unable to fix this on your own. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new

18. Juni 2023

No customer support unless you pay for an upgraded plan. The Popup form has multiple bugs including: placeholder text not showing and the popup closes when a user scrolls on mobile.

Its Trendi
Vereinigte Staaten
3 monate mit der App
Klaviyo hat geantwortet 5. Juli 2023

Thanks for your feedback and sorry to hear that you are having trouble with your pop up forms. You may want to search for answers in our community within the discussions on pop ups.

https://community.klaviyo.com/search?q=pop%20up&tags%5B0%5D=signup%20forms

Bearbeitet am 24. Juli 2023

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics...

UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

Outshine Gaming
Vereinigtes Königreich
5 tage mit der App
Klaviyo hat geantwortet 24. Juli 2023

Thanks for your review and sorry to hear you are having trouble getting started.

If you're looking to learn in a live environment, you may want to try our live "Getting started with Klaviyo" sessions. You can choose the best time that works and register at: https://www.bigmarker.com/klaviyo-customer-education/getting-started-klaviyo

Hope that helps!

27. September 2023

We have uninstalled your APP on Shopify and close the account, why are we still being charged?

Charmkit
China
3 monate mit der App
26. August 2023

I have registered, I try to log in - I write an account that is not active, I go to almost and click confirm account - it throws me to another window, where it requires me to log in to the account again and when I log in, I write an inactive account. Bottom line - I couldn't just log in. When I tried to write to the support service, in order to do this, I need to log in to my account)))) I couldn't even write to them)

Myhealth
Vereinigte Staaten
13 tage mit der App
Klaviyo hat geantwortet 28. August 2023

Thanks for reaching out and sorry you are unable to get into your Klaviyo account. Can you fill out the account access form here? https://help.klaviyo.com/hc/en-us/requests/new