Rezensionen (2.334)

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 77 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
5. Februar 2018

Great App but the support is one of the worst I have ever experienced, dropping it asap and I would NOT recommend this to anyone unless they fix their support, GOOD LUCK IF YOU TRY THEM !!

4 Girlz
Vereinigtes Königreich
Mehr als 5 jahre mit der App
30. Dezember 2015

I am struggling to get any sort of help or responses from customer service. They are unwilling to help me resolve issues that I thought would be very easy. I am very disappointed and am looking for an app that wants to help their customers.

Foxwill Inc
Vereinigte Staaten
Fast 5 jahre mit der App
4. Oktober 2019

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

Samples From Mars
Vereinigte Staaten
Mehr als 4 jahre mit der App
30. September 2017

Just installed and got this:

Your account is disabled. More information.
Your account is under review by our Compliance Team. We're sorry for the delay - to make sure all senders have a great experience, we periodically review active accounts. You should hear from us within one business day.

Neomarcus
Kanada
Etwa 4 jahre mit der App
4. September 2023

They seem to have bots that create fake subscribers, increase your amount of contacts and force you to an higher price plan. Oh, and you need to get the higher price plan in order to reach customer support. Avoid at all point if you don't want to waist your time.

AEREA jewellery
Frankreich
Fast 3 jahre mit der App
18. April 2019

Double opt in on free plan means you will have no sign ups. And there is no way around it. If you have a 3rd party sign up form (like Privy) Klaviyo will still send a sign up confirmation request once the address is synced to the list.
I don't mind paying for a good service, but not to a company that messes me up in such a sneaky way. Will sing up for a paid plan elsewhere.

Lyna leggings
Vereinigte Staaten
Etwa 4 jahre mit der App
28. April 2023

I have been using this app for long and now I am not able to pay them, to upgrade my plan, we are losing important dates. Emailed them several times with no response.

Diamondrensu
Indien
Etwa 4 jahre mit der App
Bearbeitet am 21. Mai 2021

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

Spikes and Seams
Vereinigte Staaten
Fast 4 jahre mit der App
24. Februar 2019

So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days.

It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one.

I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows.

What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy.

Also they really need to improve the build features of the emails. It is 2019 now, not 2014.

Nutracelle
Kanada
Mehr als 3 jahre mit der App
28. September 2023

A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics.

For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar.

I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it.

A nasty app, stay away.

Pool Table Shop
Vereinigtes Königreich
Fast 2 jahre mit der App
Klaviyo hat geantwortet 29. September 2023

Thanks for your comments and we're sorry you're having trouble with header links.

When you click on the header bar in your email template, a menu will show up on the left side of your screen. In the content section, you can add links for the header bar and set the font, color, size, etc.

Hope that helps!

Here is a more complete guide to using the template editor. https://help.klaviyo.com/hc/en-us/articles/4407911841435